Chapter 4 - Set the example Flashcards
what are the two essentials for setting the example?
Live shared values
teach others to model values
what is behavior integrity?
The alignment between a leaders words and deeds and impact on how much the leader is trusted
4 Signal sending actions that Demonstrate how you live your values
how you spend your time
The language you use
how you handle critical incidents
openness to Feedback
The golden rule of leadership is:
Only ask others to do something that you’re willing to do yourself
what are the 4 values of questions?
they direct attention to values that deserve attention
they develop people in broaden perspectives
Force you to listen contently two what workers are saying
facilitates participation in decision nation causing support for the decision
What is a reason people don’t want feedback?
Feedback makes people feel exposed
How do people who seek disconfirming feedback perform?
Bettet
Three things that are predictive a future success in managerial positions are:
self reflection
willingness to seek feedback
the ability to engage others in new behaviors
How do you increase the likelihood people will except honest feedback from you?
Allow them to give you feedback
What opportunities to critical incidents provide leaders?
The opportunity to teach important lessons about norms and behaviors
what do stories teach people
what works and what does not
what’s important and what isn’t

what is and what could be
people more _______ and more_______ remember stories than other forms of teaching. 
Quickly and accurately
how do leaders reinforce fundamental values that are essential to building sustaining a work culture?
Key performance measures and reward systems
