Chapter 4 Quiz

Question 1

T or F: The goal in transportation purchasing is to build transactional relationships with high quality carriers that perform as expected without incidents or disruptions.

Answer 1

True

Question 1

Which transportation option improves global access, provides flexibility, and increases security through the use of transferable containers?
a. truck transport
b. rail transport
c. barge transport
d. intermodal transport

Answer 1

d. intermodal transport

Question 2

What happens when you increase the number of warehouses in a supply chain?
a. fixed facilities costs go down
b. inventory costs go down
c. cost of lost sales go down
d. transportation costs go up

Answer 2

c. cost of lost sales go down

Question 3

Major contributors to the develop and advancement of logistics include each of the following EXCEPT:
a. technology advancements
b. transportation deregulation
c. consumer expectations
d. COVID pandemic

Answer 3

d. COVID pandemic

Question 4

Which inventory model triggers a replenishment whenever inventory drops to a reorder point and a consistent sized order is placed?
a. continuous replenishment
b. fixed order quantity
c. decentralized
d. fixed time period

Answer 4

b. fixed order quantity

Question 5

The concept behind ____________ is simple– aligning the supplier’s resources with its customers in a manner that increases both customer satisfaction and supplier profits.
a. logistics management
b. customer relationship management
c. service parts logistics
d. enterprise returns management

Answer 5

b. customer relationship management

Question 6

How is reverse logistics different from forward logistics?
a. many-to-one distribution points
b. uniform pricing is achieved
c. disposition options are clear
d. better visibility of processes

Answer 6

a. many-to-one distribution points

Question 7

Which of the following is NOT a major challenge with managing returns from customers?
a. difficult to forecast returns volume
b. difficult to understand and reduce returns costs
c. difficult to manage one-to-many distribution system
d. difficult to maintain visibility of process

Answer 7

c. difficult to manage one-to-many distribution system

Question 8

_________ supports the overall repair and maintenance of equipment as it moves through its post-sales lifecycle.
a. reverse logistics
b. off-shoring logistics
c. service parts logistics
d. order fulfillment logistics

Answer 8

c. service parts logistics

Question 9

T or F: The primary purpose of a call center operation is to care for current customer’s needs– to handle your inquiries and solve your issue before having to dispatch a repair technician or provide a return authorization.

Answer 9

True

Question 10

__________ is the overall process of managing how resources are acquired, stored, and transported to a final destination.
a. reverse logistics
b. warehousing
c. transportation
d. logistics

Answer 10

d. logistics

Question 11

T or F: According to the State of Logistics Report, US business logistics represented 8.7% of national GDP in 2022.

Answer 11

True