Chapter 4 - Problem Solving Techniques Flashcards
SWOT Analysis
Identify
SW - internal factors
OT - external factors
Used: teams/ potential businesses
P2E2STLE
Political Economic Social Technology Legal Environmental Physical Ethical
- identify and analyze the challenge affecting the environment
Scenario Analysis
Analyzing possible future events by concise ring alternative scenarios
Done in order to improve decision making
Value chain analysis
Problem solving
Analyze cost of component parts of a product
Aim reducing those costs
Increase value of product
*Steps
Value chain analysis
STEPS
- Divide business into diff activities or business processes
- Describe each process
- start inputs
- end production and after sale service - Identify areas critical to creat a competitive advantage
Delphi Technique
Problem solving Not physically present Global Harness brainpower Anonymous
RIMS
Rational Interaction for Moral Sensitivity
“Ideal speech situation”
Most rational argument Factually based opinions - proven facts - driven by strongest rational argument - consensual agreement is regarded as knowledge - can always reexamine points
DRIVE Technique
D - Define
Problem
Criteria (aim)
R - Review
Background to problem
Areas that may be linked to Crux of the problem
I - identify
“Real” problem and related issues and analyze them
Possible solutions or improvement
V - verify
Solving the problem will achieve the aim
Possible solutions will solve the problem
E - execute
Plan by implementing proposed solution
Evaluation to check problem is solved and aims achieved
Drill down analysis
Complex problem broken down
Touch on info that did not have any relevance to problem leading to the root of the problem
Drill down analysis
METHOD
Write problem of LHS halfway down the page
Break into first level
Continue
Pros and cons chart
Weigh up options and analysts them
Allocate rank of importance
