Chapter 4 - Performance Management

Question 1

Why is PM important to organisation?

Answer 1

It can achieve competitive advantage

Can use for reward and promotion

Can increase engagement and

Communication with staff

Aligns individual effort and goals with business objectives.

Question 2

What is performance management?

Answer 2

PM should be:
Strategic - it is about broad issues and long term goals

Integrated - it’s should link various aspects of this he business, people management individuals and teams.

Performance management should incorporate.

Development - unless there is a continuous development of individuals and teams, performance will not improve.

Question 3

How does performance link into business objectives?

Answer 3

Strategic plan
Business plan
Departmental plan
Teams targets 
Individual targets

Question 4

What is performance management system?

Answer 4

It is a vehicle for continuous and evolutionary improvement of performance.