Chapter 4: Leading Flashcards

1
Q

leadership

A

ability of obtaining support and trust from a group of people, which drives to the attainment of common goals

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2
Q

Schermerhom’s Model

A

manager uses: authority + power + influence + personality

and applies leadership practices and behaviour

to facilitate higher productivity and moral

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3
Q

difference between authority and power

A

authority: ability to give instructions to other people and expects them to be attended
power: ability or potential to influence decisions and control resources

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4
Q

types of power (6)

A
  1. formal power (power formally attributed)
  2. reward power (control over rewards)
  3. coercive power (control over punishments)
  4. expert and competence power (knowledge is understood as competence = people take into account your opinion)
  5. charisma power (loyalty of subordinates + desire to please)
  6. subordinate power (when a person is given an instruction, he/she can decide whether or not to do it)
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5
Q

influence tactics (8)

A
leading by example
leading by value
assertiveness (straight to the point)
rationality (appeal to reason)
ingratiation
exchange (bargain)
coalition 
sense humour
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6
Q

difference b/w employee empowerment with managers and with leaders

A

manager systematically shares power + control with group member

leader accepts employee as partner in decision making

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7
Q

characteristics + traits of effective leaders (8)

A
drive + passion
power motive 
self-confidence + humility
trustworthiness + honesty
intellectual ability + knowledge 
sense of humour
result efficacy
emotional intelligence
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8
Q

behaviour of effective leaders (8)

A
adaptable to situation 
establishes sense of direction 
demands high standard performance 
maintains social presence 
provides emotional support
gives + accepts feedback 
recovers quickly from setbacks
plays role of servant leader
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9
Q

autocratic leadership style

A

leader retains most authority
generally not concerned w/ other member’s opinions on his/her decisions
hands-on leadership
typically works well in crisis

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10
Q

difference between leadership + management

A

to be an effective leader, one must also be an effective manager

  • management is more formal and scientific than leadership
  • managing focuses on continuous improvement of the status quo, whereas leadership is a force for change that compels a group to innovate and depart from routine
  • leadership requires having a vision

Schermerhom’s Model shows relationship

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11
Q

participative leadership style

A

shares decision making with group

subtypes:

  • consultative: gathers input for decision
  • consensus: works toward agreement
  • democratic: final decision goes to the majority of votes
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12
Q

leadership grid

A

classifies leaders according to:

  • concern for persons (y axis)
  • concern for tasks/production (x axis)
  • identifies 5 styles or stereotypes of leaders
  • ideal leader: sound management (max of both factors 9,9)
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13
Q

entrepreneurial leadership style

A

tend to be task oriented + charismatic

strong achievement drive

high enthusiasm + creativity

uncomfortable with hierarchy/bureaucracy

visionary perspective

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14
Q

transformational leadership

A

helps in making positive changes

combines charisma + inspirational leadership + intellectual stimulation

transformations take place by:

  • raising importance of rewards
  • getting people to get past minor concerns & focus on self-fulfilment
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15
Q

charismatic leadership characteristics

A
vision
great command of communication
inspires trust
shows action orientation
displays inspiring leadership
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16
Q

how to develop charisma (6)

A
developing a vision
enhancing communication skills
enhance self trust
energetic + oriented to results
develop/improve emotional intelligence
pay attention to body language
17
Q

downside of charismatic leadership

A

some charismatic leaders are unethical and may lead organization towards unethical/illegal ends

some leaders get caught up w/ publicity + socialising that they neglect business operations

18
Q

leader as mentor and coach

A

mentors help protégé through tutoring, coaching, guidance and emotional support

  • coaching improves performance
  • mentor can be an informal relationship
  • shadowing
19
Q

leadership during adversity + crisis (8)

A
quick decision making
serve as resilient role model 
present a plan
appear confident
focus on future
communicate widely
stick with constructive cores
lead with compassion
20
Q

situational leadership II

A

explains how to match leadership style to capabilities of group members on a given task

  • adapt their behaviour to level of commitment and competence of subordinate on a given task
    a) Enthusiastic Beginner (low competence but high commitment)
    b) Disillusioned Learner (some competence but has experienced several setbacks -commitment is low)
    c) Capable but Curious Performer (growing competence but variable commitment)
    d) Self-Reliant Achiever (high competence + commitment)
21
Q

types of groups and teams (6)

A

self-managed work team
formal and informal groups
project team (matrix structure)
task force (problem, solving group, have a deadline)
cross functional teams (varying specializations)
virtual team (electronically)

22
Q

characteristics of effective work groups (8)

A

1) enriched job design (increases motivation and effectiveness)
2) empowerment + shared leadership
3) interdependent tasks + information sharing + rewards
4) right mix + size
5) emotional intelligence
6) support from organization
7) effective processes within the group
8) familiarity with jobs + co-workers + environment

23
Q

5 stages of group development

A

forming (eager)

storming (‘shakedown’ period)

norming (overcome resistance)

performing (accomplishing tasks)

adjourning (disband after task)

24
Q

managerial actions for building teamwork (9)

A
  • set mission + agree on meaning of success
  • help group focus on its key strengths
  • compete against common enemy
  • use consensus decision making
  • minimize micromanagement
  • reward team
  • encourage communication
  • have respect for each other
  • offsite teamwork training
25
Q

effective team player (11)

A
possesses and shares technical expertise
assumes responsibility for problem
willing to commit to team goals
able to see big picture
willing to ask tough questions
willing to try new things
trusts other members
shares credit
recognises interests + achievements of others
give and receive criticism 
don't rain on another member's parade
26
Q

lift-outs (in relation to teams)

A

the practice of recruiting an entire high-functioning team from another organization

27
Q

potential problems of teams/groups

A

group polarization

social loafing (exert less effort in group)

limited accountability

ostracism (when an individual feels ignored)

career retardation (focusing too much on group rather than individual effort)

28
Q

positive and negative consequences of conflict

A

+ increased creativity
+ increased effort
+ increased diagnostic info
+ increased group unity

  • poor physical + mental health
  • wasted resources
  • sidetracked goals
  • heightened self interest
29
Q

methods of conflict resolution (5)

A

forcing (I win, you lose)

accommodating (appeasement)

sharing (splitting the difference)

collaborating (fully satisfying both interests)

avoiding