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INNOV CHAP 4-5 > CHAPTER 4: KNOWLEDGE MANAGEMENT > Flashcards

CHAPTER 4: KNOWLEDGE MANAGEMENT Flashcards

1
Q

involves several processes aimed at ensuring that critical knowledge is shared and used effectively within an organization.

A

Managing Knowledge

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2
Q

key aspects of managing knowledge

A
  1. knowledge creation
  2. knowledge sharing
  3. knowledge retention
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3
Q

Encouraging innovation and the development of new insights through brainstorming, R&D and a culture of curiosity

A

Knowledge Creation

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4
Q

This happens when individuals or groups exchange insights or information to solve problems and make decisions

A

Knowledge Sharing

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5
Q

it’s important to keep critical knowledge within the organization, even if employees leave. Many companies use knowledge repositories or mentoring programs to retain key insights

A

Knowledge Retention

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6
Q

These exist within an organization, allowing employees from different ferent departments or teams to share knowledge.

A

Internal Knowledge Markets.

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7
Q

refers to turning tacit knowledge (personal expertise or know-how) into explicit knowledge that can be easily shared, stored, and accessed by others.

A

Codification

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7
Q

Types of Knowledge Markets

A
  1. Internal Knowledge Markets.
  2. External Knowledge Markets:
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8
Q

Organizations can tap into
external knowledge sources by collaborating with universities, research centers, or even competitors

A

External knowledge markets

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9
Q

is the process of making that codified knowledge available to employees and stakeholders.

(Intranet Portals, Collaborative Tools)

A

Distribution

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10
Q

plays a vital role in facilitating knowledge management There are many tools and systems that help organization slow capture.
store, and distribute knowledge

A
  • Technology
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11
Q

these digital systems are designed to store and manage knowledge structured way .

A

knowledge management systems (kms)

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11
Q

Some key technologies include:

A
  1. knowledge management systems (kms)
  2. collaboration tools
  3. cloud solutions
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12
Q

it helps organizations store documents, track projects, and manage workflows

A

SharePoint

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13
Q

enable team members to communicate and share knowledge effectively, breaking down silos within organizations

A

Collaboration Tool

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14
Q

platforms in collaboration tool

A

stack, Microsoft Teams, or Trello

15
Q

allows employees to access files and and collaboration and documents from anywhere, promoting flexibility
and collaboration

A

cloud solutions

16
Q

cloud storage solutions like

A

Google Drive and Dropbox

17
Q

Benefits of these technologies include

A

enabling fast access to knowledge, improving collaboration, and reducing redundancy work

18
Q

Companies hire consultants or industry experts who bring a new perspectives and specialized knowledge

A

Hiring Experts

19
Q

organization often need to acquire knowledge from outside resources to stay competitive and innovative

A

importing knowledge

20
Q

Methods of Importing Knowledge

A

Hiring Experts
Collaboration Alliances

21
Q

Alliances Companies may partner with universities or other businesses for research development, and innovation

A

Collaboration Alliances

22
Q

means gaining insights from customers, competitors, and market trends to improve a company’s strategies and products

A

Learning from the market

23
Q

refers to leveraging partnerships to gain shared knowledge Through strategic collaborations, organizations can learn from each other and novate together

A

Learning through alliances

24
Q

For example, Starbucks collaborates with PepsiCo to distribute its ready-to-drink coffee products, combining Starbucks’ brand power and PepsiCo’s distribution expertise to succeed in new markets

A

Learning through alliances

25
Q

For example Amazon continuously analyzes customer feedback to improve their products and services They use this market learning to improve their recommendation engine offering customers more relevant products based on their browsing behavior

A

Learning from the market

26
Q

is essential to prevent theft or misuse. Organizations need to safeguard their intellectual property (IP) to maintain competitive advantages

A

Protecting knowledge

27
Q

Strategies for protecting knowledge

A
  1. Intellectual Property (IP) Protection
  2. Non-Disclosure Agreements (NDAs)
  3. Security Systems Companies
28
Q
  1. Companies often patent new technologies or ideas to secure their innovations
A

Intellectual Property (IP) Protection

28
Q

These contracts protect confidential information from being shared with unauthorized individuals.

A

Non-Disclosure Agreements (NDAs)

28
Q

is well known for patenting its designs and technologies

A

Apple

29
Q

also invest cybersecurity to protect their digital knowledge from hacking or unauthorized access

A

Security Systems Companies

INNOV CHAP 4-5 (2 decks)

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