Chapter 4- Job Satisfaction

Question 1

job satisfaction

Answer 1

pleasurable emotional state resulting from the appraisal of one’s job or job experiences

Question 2

values

Answer 2

those things that people consciously or subconsciously want to seek or attain

Question 3

value-percept theory

Answer 3

argues that job satisfaction depends on whether you perceive that your job supplies the things that you value

Question 4

pay satisfaction

Answer 4

employees’ feelings about their pay, including whether it’s as much as they deserve, secure, and adequate for both normal expenses and luxury items

Question 5

promotion satisfaction

Answer 5

employees’ feelings about the company’s promotion policies and their execution, including whether promotions are frequent, fair, and based on ability

Question 6

supervision satisfaction

Answer 6

employees’ feelings about their boss, including whether the boss is competent, polite, and a good communicator

Question 7

coworker satisfaction

Answer 7

employees’ feelings about their fellow employees, including whether coworkers are smart, responsible, helpful, fun, and interesting as opposed to lazy, gossipy, unpleasant, and boring

Question 8

satisfaction with the work itself

Answer 8

employees’ feelings about their actual work tasks, including whether those tasks are challenging, interesting, respected, and make use of key skills rather than being dull, repetitive, and uncomfortable

Question 9

meaningfulness of work

Answer 9

reflects the degree to which work tasks are viewed as something that “counts” in the employee’s system of philosophies and beliefs

Question 10

responsibility for outcomes

Answer 10

captures the degree to which employees feel that they’re key drivers of the quality of the unit’s work

Question 11

knowledge of results

Answer 11

reflects the extent to which employees know how well (or poorly) they’re doing

Question 12

job characteristics theory

Answer 12

describes the central characteristics of intrinsically satisfying jobs, attempts to answer this question

Question 13

variety

Answer 13

degree to which the job requires a number of different activities that involve a number of different skills and talents

Question 14

identity

Answer 14

degree to which the job requires completing a whole, identifiable, piece of work from beginning to end with a visible outcome

Question 15

significance

Answer 15

degree to which the job has a substantial impact on the lives of other people, particularly people in the world at large

Question 16

autonomy

Answer 16

degree to which the job provides freedom, independence, and discretion to the individual performing the work

Question 17

feedback

Answer 17

degree to which carrying out the activities required by the job provides employees with clear information about how well they’re performing

Question 18

job enrichment

Answer 18

duties and responsibilities associated with a job are expanded to provide more variety, identity, autonomy, and so forth

Question 19

job crafting

Answer 19

where they shape, mold, and redefine their jobs in a proactive way

Question 20

moods

Answer 20

states of feeling that are often mild in intensity, last for an extended period of time, and are not explicitly directed at or caused by anything

Question 21

flow

Answer 21

state in which employees feel a total immersion in the task at hand, sometimes losing track of how much time has passed

Question 22

affective events theory

Answer 22

workplace events can generate affective reactions- reactions that then can go on to influence work attitudes and behaviors

Question 23

emotions

Answer 23

states of feeling that are often intense, last for only a few minutes, and are clearly directed at someone or some circumstance

Question 24

emotional labor

Answer 24

need to manage emotions to complete job duties successfully

Question 25

emotional contagion

Answer 25

shows that one person can “catch” or “be infected by” the emotions of another person

Question 26

life satisfaction

Answer 26

degree to which employees feel a sense of happiness with their lives