Chapter 2- Job Performance

Question 1

job performance

Answer 1

value of the set of employee behaviors that contribute, either positively or negatively, to organizational goal accomplishment

Question 2

task performance

Answer 2

employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces

Question 3

routine task performance

Answer 3

well-known responses to demands that occur in a normal, routine, or otherwise predictable way

Question 4

adaptive task performance

Answer 4

involves employee responses to task demands that are novel, unusual, or, at the very least, unpredictable

Question 5

creative task performance

Answer 5

the degree to which individuals develop ideas or physical outcomes that are both novel and useful

Question 6

job analysis

Answer 6

how organizations identify task performance behaviors

Question 7

Occupational Information Network (O*NET)

Answer 7

online database that includes, among other things, the characteristics of most jobs in terms of tasks, behaviors, and the required knowledge, skills, and abilities

Question 8

citizenship behavior

Answer 8

voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting or context in which work takes place

Question 9

interpersonal citizenship behavior

Answer 9

behaviors that benefit coworkers/colleagues and involve assisting, supporting, and developing other organizational members in a way that goes beyond normal job expectations

Question 10

courtesy

Answer 10

keeping coworkers informed about matters that are relevant to them

Question 11

sportsmanship

Answer 11

maintaining a good attitude with coworkers, even when they’ve done something annoying or when the unit is going through tough times

Question 12

organizational citizenship behavior

Answer 12

behaviors that benefit the larger organization by supporting and defending the company, working to improve its operations, and being especially loyal to it

Question 13

voice

Answer 13

speaking up and offering constructive suggestions regarding opportunities to improve unit or organizational functioning or to address problems that could lead to negative consequences fo the organization

Question 14

civic virtue

Answer 14

refers to participating in the company’s operations at a deeper-than-normal level by attending voluntary meetings and functions, reading and keeping up with organizational announcements, and keeping abreast of business news that affects the company

Question 15

boosterism

Answer 15

representing the organization in a positive way when out in public, away from the office, and away from work

Question 16

counterproductive behavior

Answer 16

employee behaviors that intentionally hinder organizational goal accomplishment

Question 17

property deviance

Answer 17

behaviors that harm the organization’s assets and possessions

Question 18

sabotage

Answer 18

the purposeful destruction of physical equipment, organizational processes, or company products

Question 19

theft

Answer 19

another form of property deviance and can be just as expensive as sabotage

Question 20

production deviance

Answer 20

directed against the organization but focuses specifically on reducing the efficiency of work output

Question 21

wasting resources

Answer 21

when employees use too many materials or too much time to do too little work, is the most common form of production deviance

Question 22

political deviance

Answer 22

behaviors that intentionally disadvantage other individuals rather than the larger organization

Question 23

gossiping

Answer 23

casual conversations about other people in which the facts are not confirmed as true

Question 24

incivility

Answer 24

communication that’s rude, impolite, discourteous, and lacking in good manners

Question 25

personal aggression

Answer 25

hostile verbal and physical actions directed toward other employees

Question 26

harassment

Answer 26

occurs when employees are subjected to unwanted physical contact or verbal remarks from a colleague

Question 27

abuse

Answer 27

occurs when an employee is assaulted or endangered in such a way that physical and psychological injuries may occur

Question 28

Management by Objectives (MBO)

Answer 28

management philosophy that bases an employee’s evaluations on whether the employee achieves specific performance goals

Question 29

Behaviorally Anchored Rating Scales (BARS)

Answer 29

measure performance by directly assessing job performance behaviors

Question 30

360-Degree Feedback

Answer 30

involves collecting performance info not just from the supervisor but from anyone else who might have firsthand knowledge about the employee’s performance behaviors