Chapter 2- Job Performance Flashcards
job performance
value of the set of employee behaviors that contribute, either positively or negatively, to organizational goal accomplishment
task performance
employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces
routine task performance
well-known responses to demands that occur in a normal, routine, or otherwise predictable way
adaptive task performance
involves employee responses to task demands that are novel, unusual, or, at the very least, unpredictable
creative task performance
the degree to which individuals develop ideas or physical outcomes that are both novel and useful
job analysis
how organizations identify task performance behaviors
Occupational Information Network (O*NET)
online database that includes, among other things, the characteristics of most jobs in terms of tasks, behaviors, and the required knowledge, skills, and abilities
citizenship behavior
voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting or context in which work takes place
interpersonal citizenship behavior
behaviors that benefit coworkers/colleagues and involve assisting, supporting, and developing other organizational members in a way that goes beyond normal job expectations
courtesy
keeping coworkers informed about matters that are relevant to them
sportsmanship
maintaining a good attitude with coworkers, even when they’ve done something annoying or when the unit is going through tough times
organizational citizenship behavior
behaviors that benefit the larger organization by supporting and defending the company, working to improve its operations, and being especially loyal to it
voice
speaking up and offering constructive suggestions regarding opportunities to improve unit or organizational functioning or to address problems that could lead to negative consequences fo the organization
civic virtue
refers to participating in the company’s operations at a deeper-than-normal level by attending voluntary meetings and functions, reading and keeping up with organizational announcements, and keeping abreast of business news that affects the company
boosterism
representing the organization in a positive way when out in public, away from the office, and away from work
counterproductive behavior
employee behaviors that intentionally hinder organizational goal accomplishment
property deviance
behaviors that harm the organization’s assets and possessions
sabotage
the purposeful destruction of physical equipment, organizational processes, or company products
theft
another form of property deviance and can be just as expensive as sabotage
production deviance
directed against the organization but focuses specifically on reducing the efficiency of work output
wasting resources
when employees use too many materials or too much time to do too little work, is the most common form of production deviance
political deviance
behaviors that intentionally disadvantage other individuals rather than the larger organization
gossiping
casual conversations about other people in which the facts are not confirmed as true
incivility
communication that’s rude, impolite, discourteous, and lacking in good manners
