Chapter 4: Job Analysis and Job Design Flashcards

1
Q

(T/F) It is more beneficial for multinational organizations to standardize their job designs.

A

False

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2
Q

(T/F) Hackman and Oldham identified five job characteristics that they believed to have a role in driving three psychological states essential for enhancing and improving a worker’s performance: meaningfulness, responsibility, and knowledge of results.

A

True

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3
Q

(T/F) Job design provides a clear understanding of the job duties, as well as the skills and capabilities necessary to deliver the desired job outcomes.

A

False

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4
Q

Which of the following is one reason job design is essential to employee motivation and satisfaction?

a. Job design allows human resource managers to focus on the employees’ needs rather than the needs of the organization.

b. Job design can motivate knowledgeable employees by giving them more leadership and autonomy.

c. Job design can prevent less experienced employees from having to deal with task variety.

d. Job design prevents experienced employees from having to spend their time training new employees.

A

b. Job design can motivate knowledgeable employees by giving them more leadership and autonomy.

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5
Q

the methodology through which HR collects and evaluates information pertaining to a particular job’s content and human requirements

A

define job analysis

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6
Q

to create a standard or a benchmark that can be used in various HR activities, such as

  • job planning
  • recruiting
  • compensation and performance evaluation
  • assessing human capabilities
  • determining disciplinary decisions in case of employee misconduct
A

job analysis

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7
Q

(1) provides a clear understanding of the job duties, skills, and capabilities necessary to deliver the desired job outcomes, which is important for matching the right people to jobs and enhancing organizational performance

(2) makes it possible to recognize job aspects related to health and safety, potential personnel injury, and other relevant physical job demands

(3) critical to the successful completion of tasks and responsibilities and, ultimately, to the success of the entire organization

A

Job analysis

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8
Q

(T/F) Job design provides a clear understanding of the job duties, as well as the skills and capabilities necessary to deliver the desired job outcomes.

A

False

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9
Q

(T/F) Hackman and Oldham identified five job characteristics that they believed to have a role in driving three psychological states essential for enhancing and improving a worker’s performance: meaningfulness, responsibility, and knowledge of results.

A

True

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10
Q

What are two things upon which technical competency analysis focuses?

a. Specialization and knowledge

b. Technical expertise and interpersonal skills

c. Skills and character dimensions

d. Knowledge and personality traits

A

a. Specialization and knowledge

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11
Q

Job dissatisfaction, social unrest, and a poor organizational reputation in foreign markets are some negative consequences that can occur when:

a. appropriate accommodations are not made for individuals with disabilities.

b. alternative work arrangements such as compressed workweeks are not a factor in job design.

c. cultural differences and social expectations are not taken into account in job design.

d. ergonomics and emotional health are not a focus of employers.

A

c. cultural differences and social expectations are not taken into account in job design.

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12
Q

__________ is the degree to which the job allows the worker to complete an identifiable work product and see clearly perceivable or tangible outcomes.

A

Task identity

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13
Q

Which of the following is one reason job design is essential to employee motivation and satisfaction?

a. Job design prevents experienced employees from having to spend their time training new employees.

b. Job design can prevent less experienced employees from having to deal with task variety.

c. Job design can motivate knowledgeable employees by giving them more leadership and autonomy.

d. Job design allows human resource managers to focus on the employees’ needs rather than the needs of the organization.

A

c. Job design can motivate knowledgeable employees by giving them more leadership and autonomy.

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14
Q

Which of the following is NOT a way that job analysis facilitates another human resource management process?

a. Job descriptions are used to make decisions about benefit administration.

b. Job descriptions and specifications can trigger training initiatives.

c. Job descriptions are used as the basis for performance appraisals.

d. Job specifications are used to make direct comparisons across jobs for compensation purposes.

A

a. Job descriptions are used to make decisions about benefit administration.

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15
Q

focuses on structuring jobs in a way that attracts talent and enhances satisfaction, both of which improve organizational efficiency and effectiveness and therefore enhance job’s success

A

job design

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16
Q

this process address:
1) efficiency of the job
2) organizational reasons for the job
3) human capabilities
4) behavioral considerations

A

job design

17
Q

(T/F) The process of job design is broadly concerned with organizational needs, but considers employees’ needs at the same time

A

True

18
Q

Three psychological states must be in place to enhance and improve a worker’s performance, motivation and inspiration, and job satisfaction:

1) meaningfulness of work
2) responsibility for outcomes
3) knowledge of results

A

Hackman & Oldham’s Job Characteristics Model

19
Q

what are the five job characteristics that Hackman and Oldham identified they believed to have a role in driving psychological states?

A

1) skill variety
2) task identity
3) task significance
4) autonomy
5) feedback

**the more prominently these five job characteristics figure in a particular job, the more motivating and satisfying the job will be because it will create and nurture the three desired psychological states.

20
Q

the degree to which the job incumbent uses a range of skills and talents

A

skill variety

21
Q

the degree to which the job allows the incumbent to complete an identifiable work product and see clearly tangible or perceivable outcomes

A

task identity

22
Q

the extent to which the effect and contribution of work can be seen

A

task significance

23
Q

the level of freedom and independence a worker is given regarding work schedules and the procedures used to complete the job

A

autonomy

24
Q

the extent to which a worker is informed about his or her performance

A

feedback

25
Q

broadening of the types of tasks and responsibilities performed on the job.

Usually done to make job more interesting and less monotonous.

A

job enlargement

26
Q

assigning employees to different jobs to increase the variety of activities performed.

intended to decrease the amount of boredom and make a job more interesting.

A

job rotation

27
Q

increasing the number of activities while also offering challenges of varying difficulty levels

empowering workers and making jobs more meaningful

A

job enrichment