Chapter 4: Human Resources & Management

Question 1

_____ are the most import human resources available to Fire & Emergency Service organizations.

Answer 1

Employees

Question 2

Throughout the planning process, _____ _____ provide a systematic approach to decision making.

Answer 2

planning models

Question 3

Company officers can use the following steps to solve problems or make decisions:

Answer 3

Step 1: Identify Step 2: Select Step 3: Design Step 4: Implement Step 5: Evaluate

Question 4

In regards to Plan Alterations; To make a recommendation for modification, the company officer should document what 4 things:

Answer 4

1. Situation description 2. Recommended alterations 3. Justification for recommendation 4. Projected outcome of alteration

Question 5

How long is the typical probationary period?

Answer 5

6 - 18 months

Question 6

A favorable work environment includes compliance with organizational _____, _____, ______, and the ____

Answer 6

policies, practices, procedures, law

Question 7

Unfavorable work environment occurs when employees in a workplace are subjected to:

Answer 7

a pattern of offensive conduct or behaviors, such as sexual harassment or hazing

Question 8

Sexual harassment can include:

Answer 8

• unwelcome sexual advances
• requests for sexual favors
• other verbal/physical harassment of a sexual nature

Question 9

Company officers must know and understand what regarding Sexual Harassment:

4

Answer 9

• Laws that govern workplace behavior
• Behaviors that constitute sexual harrassment and creat a hostile work environment
• Local reporting process for sexual harrassment charges
• Employee/member rights in such cases

Question 10

Company officers must monitor their own actions, as well as those of their subordinates, in order to:

1. Ensure the organizations sexual harrassment policy is clearly stated to all employees & posted in a _____ _____ location in the station or facility
2. Be aware of possible _____ _____ that sexual harassment is occuring
3. Take corrective action _____ and _____
4. Inform members who are engaging in appropriate behavior that its an _____ of the organizations policies and will not be tolerated
5. Inform _______ & document all info regarding incidents & attempts to resolve them if behaviors continue
6. Request additional or ______ training in organizations policy regarding sexual harassment or hostile work environments

Answer 10

1. highly visible
2. warning signs
3. immediately, decisively
4. infraction
5. superiors
6. remedial

Question 11

Possible warning signs that sexual harassment is occuring:

4

Answer 11

• Lack of engagement
• Absenteeism
• Avoidance of certain coworkers
• Changes in behavior

Question 12

Per the Equal Opportunity Commision website, accessed 2019, (EEOC, 2019 [Harassment]):

• Harassment is a form of employement discrimination that violates Title ____ of the Civil Rights Act of ____
• the Age Discrimination in Employment Act of ____,
• (ADEA)
• and the Americans w/ Disabilities Act of _____

Answer 12

• VII, 1964
• 1967
• 1990

Question 13

Harassment is unwelcome conduct that is based on

Answer 13

• Race
• Color
• Religion
• Sex (including pregnancy)
• National origin
• Age (40 or >)
• Disability
• Genetic info

Question 14

When does Harassment become unlawful?

Answer 14

• Enduring the offensive conduct beomes a condition of continued employement

or

• The conduct is severe or pervasive enough to create a work environment that a reasonable person would consider intimidating, hostile, or abusive

Question 15

Petty slights, annoyances, and isolated incidents (unless extremely serious) will not rise to the level of illegality.

To be unlaw, the conduct must create a work environment that would be _____, ______, or _____ to reasonable people

Answer 15

Intimidating

Hostile

Offensive

Question 16

Offensive conduct may include, but is not limited to:

Answer 16

• Offensive jokes
• Slurs
• Epithets
• Name calling
• Physical assualts or threats
• Intimidation
• Ridicule / Mockery
• Insults / put downs
• Offensive objects / pictures
• Interference w/ work perfomance

Question 17

Harassment can occur in a variety of circumstances, including, but not limited to, the following:

1. The harasser can be ______ ?
2. The victim does not have to the _____ ______
3. Unlawful harassment may occur without _____ _____ to, or discharge of, the victim

Answer 17

1. victims supervisor, supervisor in another area, agent of the employer, coworker, or non employee
2. person harassed
3. economic injury

Question 18

The best tool to eliminate harassment in the workplace?

Answer 18

Prevention

Question 19

Employers are encouraged to take appropraite steps to prevent and correct unlawful harassment. They should clearly communicate to employees that unwelcome harassment will not be tolerated.

They can do this by:

Answer 19

• Establishing effective complaint / grievance process
• Providing anti-harassment training to their managers / employees
• Taking immediate and appropriate action when an employee complains

Question 20

The EEOC provides the following guidance on sexual harassment

Answer 20

• It is unlawful to harass a person because of sex. Harassment can include “ sexual harassment” or unwelcome sexual advances, requests for sexual favors, and other verbal or physical harassment of a sexual nature
• Harassment does not have to be of a sexual nature, however, and can include offensive remarks about a persons sex
• Victim & Harasser can be of the either same of diff sexes
• Although the law doesnt prohibit simple teasing, offhand comments, or isolated incidents that are not very serious