Chapter 4: Communication & Documentation

Question 1

When health care providers force their cultural values onto their patients because they believe their values are better, they are displaying

Answer 1

Cultural imposition

Question 2

When communicating with an older patient you should

Answer 2

Approach the patient slowly and calmly

Question 3

While caring for a 5 year old boy with respiratory distress you should

Answer 3

Allow a parent or caregiver to hold the hold if the situation allows

Question 4

Which of the following pieces of patient information is least important when giving a verbal report to a nurse or physician?

The patient’s name and age
The patient’s family medical history
Vital signs that may have changed
Medications that the patient is taking

Answer 4

The patient’s family medical history

Question 5

Which of the following statements about the patient care report (PCR) is true?

A. It is not a legal document in the eyes of the law
B. It cannot be used for patient billing info
C. It helps ensure efficient continuity of patient care
D. It is intended for use only by the prehospital care provider

Answer 5

C. It helps ensure efficient continuity of patient care

Question 6

A device that receives a low frequency signal and then transmits it at a relatively higher frequency is called a

Answer 6

Repeater

Question 7

When treating a potentially hostile patient, you should try to diffuse the situation by

Answer 7

Speaking calmly, confidently and slowly

Question 8

What are functions of the emergency medical director

Answer 8

Alerting the appropriate EMS response unit, screening a call and assigning it a priority, and providing emergency medical instructions to the caller

Question 9

After receiving an order from medical control over the radio, the EMT should

Answer 9

Repeat the order to the physician word for word

Question 10

When requesting medical direction for a patient who was involved in a major car accident, the EMT should avoid

Answer 10

Using radio codes to describe the situation

Question 11

Hot line

Answer 11

Dedicated line

Question 12

A trusting relationship built with your patient

Answer 12

Rapport

Question 13

Communication through an interconnected series of repeater stations

Answer 13

Cellular telephone

Question 14

Assigned frequency used to carry voice and or data communication

Answer 14

Channel

Question 15

Radio receiver that searches across several frequencies until the message is completed

Answer 15

Scanner

Question 16

VHF and UHF channels designated exclusively for EMS use

Answer 16

MED channels

Question 17

Vehicle mounted device that operates at a lower frequency than a base station

Answer 17

Mobile radio

Question 18

A process in which electronic signals are converted into coded, audible signals

Answer 18

Telemetry

Question 19

Radio frequencies between 30 and 300 MHz

Answer 19

VHF

Question 20

Hand-carried or handheld devices that operate at 1 to 5 watts

Answer 20

Portable radio

Question 21

Special base station radio that receives messages and signals on one frequency and then automatically retransmits them on a second frequency

Answer 21

Repeater

Question 22

Radio frequencies between 300 and 3,000 MHz

Answer 22

UHF

Question 23

Radio hardware containing a transmitter and receiver that is located in a fixed location

Answer 23

Base station

Question 24

The transmission range of a ______ is more limited than that of a mobile or base station radio

Answer 24

Portable radio

Question 25

The transfer of care officially occurs during

Answer 25

Your oral report at the hospital

Question 26

Digital signals are also used in some kinds of paging and tone alerting systems because they transmit _____ and allow for more choices and flexibility

Answer 26

Faster