Chapter 4 Communication

Question 1

Active listening

Answer 1

Giving full attention and a concerted effort to understand the message being sent.

Question 2

Aggressive communication

Answer 2

Interacting with another in an over powering and forceful manner to meet one’s own needs at the expense of others.

Question 3

Altered cognition

Answer 3

A decrease or lack of cognitive ability to receive, process, and send information.

Question 4

Assertive communication

Answer 4

Interaction that takes into account the feelings and needs of the receiver.

Question 5

Assertiveness

Answer 5

One’s ability to confidently and comfortably express thoughts and feelings while still respecting the legitimate rights of the patient.

Question 6

Clarifying

Answer 6

Re-stating the patient’s message in a manner that asks the patient to verify that the message received is accurate.

Question 7

Closed posture

Answer 7

A formal, distant stance, generally with the arms and possibly the legs tightly crossed.

Question 8

Closed question

Answer 8

Focused question that seeks a particular answer. (An example would be a yes or no question.)

Question 9

Communication

Answer 9

The use of words and behaviors to construct, send, and interpret messages.

Question 10

Connotative meaning

Answer 10

Reflects the individual’s perception or interpretation of a given word.

Question 11

Denotative meaning

Answer 11

They commonly excepted definition of a particular word.

Question 12

Expressive aphasia

Answer 12

A physiological condition in which an individual is unable to communicate a desired message.

Question 13

Focusing

Answer 13

A communication technique used when more specific information is needed to accurately understand the patient’s message.

Question 14

Gestures

Answer 14

Movements used to emphasize the idea being communicated.

Question 15

Jargon

Answer 15

Common place language or terminology unique to people in a particular work setting.

Question 16

Minimal encouragement

Answer 16

A subtle communication technique that communicates to the patient that the nurse is interested and wants to hear more.

Question 17

Nontherapeutic communication

Answer 17

Communication techniques, both verbal and nonverbal, that hinder the nurse – patient relationship.

Question 18

Nonverbal communication

Answer 18

The transmission of messages without the use of words.

Question 19

One-way communication

Answer 19

A structured form of communication in which the sender is in control.

Question 20

Open-ended question

Answer 20

A question that does not require a specific response and allows the individual to elaborate freely on the subject.

Question 21

Open-posture

Answer 21

A relaxed stance with uncrossed arms and legs while facing another individual.

Question 22

Paraphrasing

Answer 22

A communication technique that involves re-stating the patient’s message in the nurse’s on words to verify that the nurse’s interpretation of the message is correct.

Question 23

Passive listening

Answer 23

Receiving a message without any response or indication of understanding.

Question 24

Posture

Answer 24

The way that an individual sits, stands, and moves.

Question 25

Receive, receiver

Answer 25

The individual or individuals to whom a message is conveyed.

Question 26

Receptive aphasia

Answer 26

A physiological condition in which an individual cannot recognize or interpret the message being received.

Question 27

Reflecting

Answer 27

A communication technique that assist the patient to “reflect“ on inner feelings and thoughts rather than seeking answers or advice from someone else.

Question 28

Restating

Answer 28

I communication technique that involves the nearest repeating to the patient with the nurse believes to be the main point that the patient is trying to convey.

Question 29

Send, sender

Answer 29

The person conveying the message.

Question 30

Therapeutic communication

Answer 30

A form of communication that facilitates the formation of a positive nurse – patient relationship.

Question 31

Two-way communication

Answer 31

A form of communication that requires both the sender and the receiver participate equally in the interaction.

Question 32

Unassertive communication

Answer 32

A style of communication in which the sender sacrifices legitimate personal rights to meet the needs of the receiver, often resulting in feelings of resentment.

Question 33

Verbal communication

Answer 33

A form of communication that involves the use of spoken or written words or symbols.