Chapter 4 Flashcards
Effective therapeutic communication skills require _________.
verbal and nonverbal communication techniques
Which of the following types of questions allow for the most detailed response?
Open-ended questions
Which of the following will help improve radio communications?
Wait 1 second after pressing the transmit button before speaking.
Ethnocentrism is defined as:
considering your own cultural values to be more important when interacting with people of a different culture.
During your assessment of a 20-year-old man with a severe headache and nausea, you ask him when his headache began, but he does not answer your question immediately. You should:
allow him time to think about the question and respond to it.
When you are communicating with an older patient, it is important to remember that:
most older people think clearly and are capable of answering questions.
A 4-year-old boy had an apparent seizure. He is conscious and calm and is sitting on his mother’s lap. His father is sitting in a nearby chair. The child’s mother suddenly begins crying uncontrollably, which causes the child to start crying. You should:
ask the father to hold the child so you can assess him while your partner tries to calm the mother.
As you are wheeling your patient through the emergency department doors, you receive another call for a major motor vehicle crash. You should:
respond only after giving a verbal patient report to a nurse or physician.
Define a “dedicated line”:
It is a constantly open line of communication that cannot be accessed by outside users.
When relaying patient information via radio, communications should be:
brief and easily understood.
You are transporting a 54-year-old male in respiratory arrest. An EMR is driving the ambulance as you and your partner are caring for the patient. Which of the following is the MOST logical way of notifying the hospital?
Have the driver contact dispatch and relay the patient information to the hospital.
When providing a patient report via radio, you should protect the patient’s privacy by:
not disclosing his or her name.
You could be sued for ___________ if your radio report to the hospital describes the patient in a manner that injures his or her reputation.
slander
Medical control gives you an order that seems inappropriate for the patient’s condition. After confirming that you heard the physician correctly, you should:
advise the physician that the order is unclear and ask for clarification.
You are caring for a 56-year-old male patient complaining of abdominal pain. Your service has recently switched to an electronic PCR system (ePCR). When completing the ePCR, it is important to be aware that:
the ePCR allows patient information to be transmitted directly to the receiving hospital’s computers.
You are providing care to a 61-year-old female complaining of chest pain that is cardiac in origin. Your service utilizes a multiplex communication system. You wish to transmit the patient’s electrocardiogram to the hospital. In order to accomplish this, you must:
use the multiplex system to transmit the information
Define telemetry
A process where electrical signals are converted into coded, audible signals
Define Duplex
The ability to transmit and receive simultaneously
Define Trunking
Telecommunication systems that allow a computer to maximize utilization of a group of frequencies
Five FCC responsibilities related to EMS
- Allocating specific radio frequencies to EMS
- Licensing base stations and assigning appropriate radio call signs
- Establishing licensing standards and operating specifications
- Establishing limitations for transmitter power output
- Monitoring radio operations
10 golden rules that will help calm a patient and establish a therapeutic rapport
- Eye contact
- Honesty
- Body language
- Allow time for patient to respond
- Act in a calm, confident manner
- Speak slowly, clearly, and distinctly
- Provide name and use patients proper name
- Use language the patient will understand
- Be careful what you tell others about the patient
- If hard of hearing, face them so they can read your lips
Six functions of a PCR
- Continuity of care
- Legal documentation
- Education
- Administrative information
- Evaluation
- CQI
