Chapter 4 Flashcards
Effective therapeutic communication skills require _________.
verbal and nonverbal communication techniques
Which of the following types of questions allow for the most detailed response?
Open-ended questions
Which of the following will help improve radio communications?
Wait 1 second after pressing the transmit button before speaking.
Ethnocentrism is defined as:
considering your own cultural values to be more important when interacting with people of a different culture.
During your assessment of a 20-year-old man with a severe headache and nausea, you ask him when his headache began, but he does not answer your question immediately. You should:
allow him time to think about the question and respond to it.
When you are communicating with an older patient, it is important to remember that:
most older people think clearly and are capable of answering questions.
A 4-year-old boy had an apparent seizure. He is conscious and calm and is sitting on his mother’s lap. His father is sitting in a nearby chair. The child’s mother suddenly begins crying uncontrollably, which causes the child to start crying. You should:
ask the father to hold the child so you can assess him while your partner tries to calm the mother.
As you are wheeling your patient through the emergency department doors, you receive another call for a major motor vehicle crash. You should:
respond only after giving a verbal patient report to a nurse or physician.
Define a “dedicated line”:
It is a constantly open line of communication that cannot be accessed by outside users.
When relaying patient information via radio, communications should be:
brief and easily understood.
You are transporting a 54-year-old male in respiratory arrest. An EMR is driving the ambulance as you and your partner are caring for the patient. Which of the following is the MOST logical way of notifying the hospital?
Have the driver contact dispatch and relay the patient information to the hospital.
When providing a patient report via radio, you should protect the patient’s privacy by:
not disclosing his or her name.
You could be sued for ___________ if your radio report to the hospital describes the patient in a manner that injures his or her reputation.
slander
Medical control gives you an order that seems inappropriate for the patient’s condition. After confirming that you heard the physician correctly, you should:
advise the physician that the order is unclear and ask for clarification.
You are caring for a 56-year-old male patient complaining of abdominal pain. Your service has recently switched to an electronic PCR system (ePCR). When completing the ePCR, it is important to be aware that:
the ePCR allows patient information to be transmitted directly to the receiving hospital’s computers.
