Chapter 4

Question 1

Client consultation

Answer 1

Communication with a client that determines what the client’s needs and how to achieve the desired results

Question 2

Client intake form

Answer 2

Also known as a client questionnaire, consultation card , or health history; used in beauty and wellness services as a questionnaire that discloses the client’s contact information, products they use, hair/ nail/ skin care needs, preferences and lifestyle. The form also includes all medications, both topical and oral along with any known medical issues, skin ir scalp disorders or allergies that might affect services

Question 3

Effective communication

Answer 3

The act of sharing information between two people or groups of people so that the information is successfully understood

Question 4

Reflective listening

Answer 4

Listening to the client and then repeating, in your own words what you think the client is telling you

Question 5

Service record card

Answer 5

The client’s permanent progress record of services received, results, formulations, and products purchased or used