Chapter 4 Flashcards
Transaction Processing
process and track
Enterprise Information Management
organize information
management and support
make decision and making processes easier
- knowledge storage
pyramid order (top to bottom)
Management and Support
Enterprise Information Management
Transaction Processing
Transaction Processing (3)
OAS, FAIS, and TPS
OAS
Office Automation System
- Word processing
- Spreadsheet processing
- data management
- presentation management
FAIS
Functional Area IS
- summarize data and prepare reports
TPS
Transaction Processing System (very important to company)
- monitoring, collection, storage, and processing of data
Enterprise Information Management Systems (3)
- SCM
- CRM
- ERP
SCM
supply chain management systems
- supports and manages link between companies key processes and suppliers and business partners
CRM
customer relationship management
- manages relationship with customer and company
- leads to increased loyalty and profitability
ERP
Enterprise Resource Planning
- integrate information from all departments
Management and Support Systems (4)
- DSS
- Executive Systems
- ES
- KMS
DSS
Decision Support Systems
- compile information to solve problems and make decisions
Executive Systems
provide rapid access to timely information
