Chapter 3 Flashcards
Information System
is any combination of information technology and people’s activities that support operations, management and decision making
Management Information System
used to analyse and facilitate strategic and operational activities
Anthonys Pyramid
Strategic Activities
Tactical Activities
Operational Activities
Strategic
time frame: long-term
focus: external, industry, cross-company
decision types: one timer; unstructured
ex. goals
Managerial
time frame: mid-term
focus: internal, cross-functional
decision types: done for a particular purpose (ad hoc)
ex. resource planning/ planning and control
Operational
time frame: short
focus: internal, functional
decision types: structured, recurring, repetitive
day-to-day tasks
ex. routing management
Operations Support System
produce information -> further processing required
Management Support System
produce information from operational data -> gives and receives feedback
Goal: provide information and support for decision making
Specialised Support System
support operations and management systems
