Chapter 4 Flashcards
Which component can be easily damaged by the direct spray of compressed air when cleaning inside the computer case?
Fan
After a new PCIe video card is added, the computer seems to boot successfully but it will not display any video. The computer was working properly before the new video card was installed. What is the most likely cause of the problem?
The saved CMOS settings are set to use the built-in video adapter
question that allows a customer to explain a problem
open-ended question
a question that asks for a specific response
closed-ended question
a tool that is used to see the date and time a problem occurred
Event Viewer
a tool that is used to determine if a hardware device is operational
Device Manager
a toolthat is used to easily monitor CPU, memory, and network performance
Task Manager
POST-generated information that is used in troubleshooting
beep code
expected professionalism
conversation etiquette
a copy of information such as that stored on the hard drive
backup
regular maintenance routines that extend the life of the PC
preventive maintenance
the last step as part of a PC repair
documentation
the systematic process used to locate the cause of a fault in a computer system and correct the relevant hardware and software issues
troubleshooting
software that is available to help locate and solve problems
diagnostic tools
a waiver of responsibility if data is lost or corrupted during the repair process
liability release
