Chapter 4 Flashcards
Business process
Set of logically related business activities that creates customer value, shows manner in which work is organized or coordinated in an organization
Characteristics of business processes
Internal and external customers
Produces one or more outputs of value to the customers
Usually cross functional
Uses information to tailor or complete activities
Requires resources
Sales order
Document prepared by the company for internal us which specifies products requested by the customer, core element of customer ord management process and it contains necessary to process the customers orders though this process
Packing list
Document that lists what is in the shipment, not an invoice, no dollar amounts, displays quantities rods and shipped, sent with shipment so customer can compare items received to the items shipped
Purchase order
Contract with supplier to purchase certain materials or services under specific conditions
Purchasing department
Deals with identifying and selecting vendors creating and sending purchase ordered evaluating vendor performanc
Warehouse department
Receiving and storing raw materials, preparing and delivering products to customer
Marketing and sales department
Asses and establish demand for products and services; promote and sell products as well as post sales activities
Operations department
Plan capacity schedule and execute production. Quality control
Accounting/finance
Account for payments manage financial resources
Human resources
Employee management hiring prices interviewing payroll etc
Information systems
Analyze design and develop IS to support the information needs of the organization
Research and development
Conduct research and development activities to improve the products and services
Business processes
Cross functional group employees from differential functional s
specialties to a complete piece of work
4 types of flows in business processes
Material flow, document flow, information flow, financial flow
Customer order management
Pre sales Sales orde Stock status Customer delivery Customer billing Customer payment
Pre sales
Contacting potential customers responding to requests
Sales order processing
Receiving customers purchase order and creating sales order based on it
Stock status
Checking stock to see of product is available
Customer delivery
Transferring the ownership of the goods to the customer
Customer billling
Creating and sending invoice
Customer payment
Receiving and recording payment
Procurement process
Pre procurement process Purchases order Goods receipt Invoice receipt and verification Supplier payment
Pre procurement
Recognizing the need for products and selecting the supplier for products
