Chapter 4 Flashcards

1
Q

Business process

A

Set of logically related business activities that creates customer value, shows manner in which work is organized or coordinated in an organization

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2
Q

Characteristics of business processes

A

Internal and external customers
Produces one or more outputs of value to the customers
Usually cross functional
Uses information to tailor or complete activities
Requires resources

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3
Q

Sales order

A

Document prepared by the company for internal us which specifies products requested by the customer, core element of customer ord management process and it contains necessary to process the customers orders though this process

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4
Q

Packing list

A

Document that lists what is in the shipment, not an invoice, no dollar amounts, displays quantities rods and shipped, sent with shipment so customer can compare items received to the items shipped

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5
Q

Purchase order

A

Contract with supplier to purchase certain materials or services under specific conditions

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6
Q

Purchasing department

A

Deals with identifying and selecting vendors creating and sending purchase ordered evaluating vendor performanc

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7
Q

Warehouse department

A

Receiving and storing raw materials, preparing and delivering products to customer

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8
Q

Marketing and sales department

A

Asses and establish demand for products and services; promote and sell products as well as post sales activities

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9
Q

Operations department

A

Plan capacity schedule and execute production. Quality control

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10
Q

Accounting/finance

A

Account for payments manage financial resources

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11
Q

Human resources

A

Employee management hiring prices interviewing payroll etc

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12
Q

Information systems

A

Analyze design and develop IS to support the information needs of the organization

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13
Q

Research and development

A

Conduct research and development activities to improve the products and services

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14
Q

Business processes

A

Cross functional group employees from differential functional s
specialties to a complete piece of work

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15
Q

4 types of flows in business processes

A

Material flow, document flow, information flow, financial flow

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16
Q

Customer order management

A
Pre sales
Sales orde 
Stock status
Customer delivery 
Customer billing
Customer payment
17
Q

Pre sales

A

Contacting potential customers responding to requests

18
Q

Sales order processing

A

Receiving customers purchase order and creating sales order based on it

19
Q

Stock status

A

Checking stock to see of product is available

20
Q

Customer delivery

A

Transferring the ownership of the goods to the customer

21
Q

Customer billling

A

Creating and sending invoice

22
Q

Customer payment

A

Receiving and recording payment

23
Q

Procurement process

A
Pre procurement process
Purchases order
Goods receipt
Invoice receipt and verification 
Supplier payment
24
Q

Pre procurement

A

Recognizing the need for products and selecting the supplier for products

25
Q

Purchase order

A

Creating and sendi g purchase order to supplier

26
Q

Goods receipt

A

Receiving the shipment from the supplier

27
Q

Invoice receipt and verification

A

Receiving the invoice from the supplier and verifying it

28
Q

Supplier payment

A

Sending and recording payment to the supplier