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Management 268 > Chapter 1 > Flashcards

Chapter 1 Flashcards

1
Q

What is a system

A

Collection of interrelated parts that work together to achieve a common purpose

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2
Q

Order of systems

A

Inputs, processes, outputs all achieving same purpose

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3
Q

Information system

A

Collection of hardware software or telecommunication networks that people build and use to collect create and distribute useful date in organizations, cannot be evaluated in isolation
Interacts with other systems in the organization

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4
Q

5 key elements of an IS

A

Hardware, software, people, data, telecommunication

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5
Q

Hardware

A

Physical equipment used for input (keyboard) processing (CPU) and output activities (printer)

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6
Q

Software

A

Instructions for equipment - not physical

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7
Q

People

A

People who operate the system use the info

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8
Q

Data

A

Raw facts unformatted information

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9
Q

Telecommunications

A

Networks of computers

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10
Q

Software types

A

System (operating) : works to tell how hardware to function

Application: how to preform specific functions

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11
Q

Information

A

Processed Data, data snapped into a form that is meaningful and useful

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12
Q

Knowledge

A

Understanding the relationships between different pieces of information

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13
Q

Knowledge worker

A

Well educated professional who creates modifies or synthesizes knowledge as a fundamental part his profession

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14
Q

Knowledge society

A

Digital society, people work with their brains instead of hands, education is important rapid change is constant information is power

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15
Q

Digital divide

A

Difference between people who have access to technology and those who dont

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16
Q

Why organizations use IS

A

Automate existing manual process, do things faster cheaper and with accuracy, learn about the underlying business process that is supported by the IS and improve it
Gain competitive advantage

17
Q

Technology side of IS

A

Any machine that can supplement or replace human or manual work
Type of technology that is controlled by or uses information
Provide useful date to people to help them preform tasks

18
Q

5 types of organizational strategies

A 
Overall low cost leadership 
Focused low cost leadership
Broad differentiation
Focused differentiation
Best cost provider
19
Q

Overall low cost leadership

A

Offer best prices in the industry or product service category broad catergory ex Walmart

20
Q

Focused low cost

A

Focus on niche ex dell

21
Q

Broad differentiation

A

Offer better prices than competitions broad focus ex Nordstrom

22
Q

Focused differentiation

A

Focus on niche better than competitors ex apple

23
Q

Best cost provider

A

Provide products or reasonably good quality at competitive prices ex jc penny target

24
Q

Making the business case

A

Building a strong integrated set of arguments and evidence to prove that an IS will add value to the organization

25
Q

People side of IS

A

People who develop maintain manage and study IS

26
Q

Arguments on faith

A

Beliefs that IS must be implemented to support organizational strategy and gain competitive advantage

27
Q

Arguments on fear

A

Notion that if the IS is not implemented the firm will lo out of competition or go out of business

28
Q

Arguments based on facts

A

Based on data analysis and indisputable facts

29
Q

A computer based information system includes

A 
Data
Software 
Hardware
People
 Telecommunication
30
Q

Manager who leads an organizations IS department is usually j own by

A

CIO

31
Q

Worker who creates modifies and or synthesizes knowledge as a fundamental part of their job

A

Knowledge worker

32
Q

What are core core competencies of IS

A

Business knowledge
Information technology knowledge
Systems knowledge

33
Q

When a firm develops a system that it hopes will achieve an advantage in the market the effort is said to be

A

Strategic

34
Q

Competitive advantage means that a firm ca. Make a product or provide a service _______ than a competitor

A

Better
Cheaper
Faster

35
Q

Implementing an existing process with a computer IS is _____ that process

A

Automating

36
Q

A solution dealing with either intangible costs or benefits in a business case is to use

A

Proxy variables

Management 268 (4 decks)

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