Chapter 3

Question 1

Organizational leraning

Answer 1

Using IS to learn about the underlying process supported by the IS and improve it
If underlying busi ess process is faulty using IS for automating without organizational learning will making things worse

Question 2

Supporting

Answer 2

Doing things smarter

Leads to gaining competitive advantage

Question 3

Competitive advantage

Answer 3

Advantage business has over competitors
Differentiates it from competitors
Persuades customs to choose them

Question 4

3 things to remember when making business case

Answer 4

The audience matters
Convert benefits to monetary terms
Devise proxy variables of necessary

Question 5

Three reasons to use IS

Answer 5

Automating
Organizational learning
Supporting strategy

Question 6

Automating

Answer 6

Automate existing manual process, faster and cheap with better accuracy