Chapter 4 & 5 Deck

Question 1

Under a ( ) structure, employees from various functional areas form teams to combine their skills in working on a specific project.

Answer 1

matrix

Question 2

The principle of ( ) refers to the number of people reporting to a particular manager.

Answer 2

span of control

Question 3

What are the four primary functions of management?

Answer 3

1. planning
2. organizing
3. directing
4. controlling resources

Question 4

After you have clarified a problem, your next step is to:

Answer 4

generate possible solutions

Question 5

The ability to get along well with and motivate other people depends on ( ) skills and is vital at any level of management.

Answer 5

interpersonal

Question 6

( ) planning means identifying those aspects of a business that are most likely to be adversely affected by change.

Answer 6

Contingency

Question 7

SWOT analysis is a common approach used to:

Answer 7

assess a company’s fit with its environment.

Question 8

A company’s ( ) states what the organization is generally committed to doing.

Answer 8

mission statement

Question 9

If there is a difference between actual performance and standard performance, the reason is:

Answer 9

1. lower than expected performance.
2. higher than expected performance.
3. poorly calculated standard.

Question 10

The toughest part of the problem-solving process is ( ).

Answer 10

selecting your best option

Question 11

The ( ) enforces a number of federal employment laws, including the Equal Pay Act.

Answer 11

Equal Employment Opportunity Commission

Question 12

( ) are forms of compensation other than salaries, hourly wages, or financial incentives.

Answer 12

benefits

Question 13

( ) starts when each side states its position and presents its demands.

Answer 13

negotiation

Question 14

Under a ( ) policy, you can work fewer than 40 hours a week if you’re willing to have your pay and benefits adjusted accordingly.

Answer 14

part-time employment

Question 15

The selection process is an HR function that:

Answer 15

utilizes information gathered through employment tests and interviews

Question 16

( ) is the process of settling differences and establishing mutually agreeable conditions under which employees will work.

Answer 16

Collective bargaining

Question 17

Low turnover is particularly important in the ( ) industry because it depends on service-oriented personnel to generate repeat business.

Answer 17

retail

Question 18

Before on-the-job training begins, all new hires are introduced to their jobs through a process called ( ).

Answer 18

orientation

Question 19

You’d make the process ( ) by ensuring that the right things got done and that they all contributed to the success of the enterprise.

Answer 19

effective

Question 20

You’d make the process ( ) by ensuring that activities were performed in the right way and used the fewest possible resources.

Answer 20

efficient

Question 21

In ( ), managers set goals and determine the best way to achieve them.

Answer 21

planning

Question 22

( ) means allocating resources (people, equipment, and money) to carry out the company’s plans.

Answer 22

organizing

Question 23

( ) is the process of providing focus for employees and motivating them to achieve organizational goals.

Answer 23

directing

Question 24

( ) involves comparing actual to expected performance and taking corrective action when necessary.

Answer 24

controlling

Question 25

Where does planning begin in a business context?

Answer 25

Planning begins at the highest level and works its way down through the organization.

Question 26

( ) is the process of establishing an overall course of action.

Answer 26

strategic planning

Question 27

( ) are fundamental beliefs about what’s important and what is and isn’t appropriate in conducting company activities.

Answer 27

core values

Question 28

( ) are major accomplishments that the company wants to achieve over a long period (say, five years).

Answer 28

goals

Question 29

( ) are shorter-term performance targets that direct the activities of the organization toward the attainment of a goal.

Answer 29

objectives

Question 30

The overall plan is broken down into more manageable, shorter-term components called ( ).

Answer 30

tactical plans

Question 31

The tactical plan is then broken down into various ( ) that provide detailed action steps to be taken by individuals or groups to implement the tactical plan and, consequently, the strategic plan.

Answer 31

operational plans

Question 32

( ) means altering existing organizational structures to become more competitive under conditions that have changed.

Answer 32

restructuring

Question 33

Every manager has a ( ), a way of interacting with and influencing others.

Answer 33

leadership style

Question 34

Managers who have developed ( ) tend to make decisions without soliciting input from subordinates.

Answer 34

autocratic leadership style

Question 35

Managers who favor a ( ) generally seek input from subordinates while retaining the authority to make the final decisions.

Answer 35

democratic leadership style

Question 36

In practicing a ( ), managers adopt a “hands-off” approach and provide relatively little direction to subordinates.

Answer 36

laissez-faire leadership style

Question 37

You need ( ) skills to perform specific tasks.

Answer 37

technical

Question 38

Having the ability to reason abstractly and analyze complex situations means you have ( ) skills.

Answer 38

conceptual

Question 39

Top managers need strong ( ), while those at midlevels need good ( ) and those at lower levels need ( ).

Answer 39

conceptual skills/interpersonal skills/technical skills

Question 40

This consists of all actions that an organization takes to attract, develop, and retain quality employees.

Answer 40

human resource management (HRM)

Question 41

Identification of the tasks, responsibilities, and skills of a job, as well as the knowledge and abilities needed to perform it.

Answer 41

job analysis

Question 42

( ) supplement a company’s permanent workforce.

Answer 42

contingent workers

Question 43

Psychologist Abraham Maslow’s ( ) proposed that we are motivated by the five unmet needs.

Answer 43

hierarchy-of-needs theory

Question 44

What are the five unmet needs according to the hierarchy-of-needs theory?

Answer 44

1. Physiological needs
2. Safety needs
3. Social needs
4. Esteem needs
5. Self-actualization needs

Question 45

( ) divides work factors into motivation factors (those that are strong contributors to job satisfaction) and hygiene factors (those that, though not strong contributors to satisfaction, must be present to prevent job dissatisfaction).

Answer 45

two-factor theory

Question 46

( ) proposes that employees work hard to obtain a reward when they value the reward, believe that their efforts will result in acceptable performance, and believe that acceptable performance will lead to a desired outcome or reward.

Answer 46

expectancy theory

Question 47

( ) focuses on our perceptions of how fairly we’re treated relative to others.

Answer 47

equity theory

Question 48

If you’re paid according to the number of hours you work, you’re earning ( ).

Answer 48

wages

Question 49

if you’re paid for fulfilling the responsibilities of a position—regardless of the number of hours required to do it—you’re earning a ( ).

Answer 49

salary

Question 50

Compensation paid to workers according to the quantity of a product that they produce or sell.

Answer 50

piecework

Question 51

Compensation paid to employees based on the dollar amount of sales that they make.

Answer 51

commission

Question 52

( ) are the annual income given in addition to salary

Answer 52

bonuses

Question 53

A ( ) relies on a predetermined formula to distribute a share of the company’s profits to eligible employees.

Answer 53

profit-sharing plan

Question 54

( ) gives employees the right to buy a specific number of shares of company stock at a set price on a specified date.

Answer 54

stock-option plans

Question 55

Other factors may contribute to employee satisfaction. Some companies use ( ) to make jobs more interesting and challenging.

Answer 55

job redesign

Question 56

( ) allows employees to rotate from one job to another on a systematic basis.

Answer 56

job rotation

Question 57

( ) enhances a job by adding tasks at similar skill levels.

Answer 57

job enlargement

Question 58

( ) adds tasks that increase both responsibility and opportunity for growth.

Answer 58

job enrichment

Question 59

( ) allows employees to designate starting and quitting times, compress workweeks, or perform part-time work.

Answer 59

flextime

Question 60

With ( ), two people share one full-time position.

Answer 60

job sharing

Question 61

On a semiannual or annual basis, managers also conduct formal ( ) to discuss and evaluate employees’ work performance.

Answer 61

performance appraisals

Question 62

The ( ) approach ensures that employees (mostly managers) get feedback from all directions—from supervisors, reporting subordinates, coworkers, and even customers.

Answer 62

360-degree feedback

Question 63

( ) requires only the manager’s subordinates to provide feedback.

Answer 63

upward feedback

Question 64

Permanent separation of an employee from a company.

Answer 64

turnover

Question 65

Sometimes, employers lay off workers because revenues are down and they must resort to ( ) —to cut costs by eliminating jobs.

Answer 65

downsizing

Question 66

Legal doctrine that allows an employer to fire an employee at will.

Answer 66

employment-at-will

Question 67

Some workers belong to ( ) —organized groups of workers that bargain with employers to improve members’ pay, job security, and working conditions.

Answer 67

labor unions