Chapter 2 & 3 Deck

Question 1

Organizational leaders must be willing to ( ) and take appropriate action.

Answer 1

hold employees accountable for their conduct

Question 2

An organization’s culture is strongly influenced by its ( ), who inform members what’s considered acceptable behavior and what happens if it’s violated.

Answer 2

senior executives

Question 3

Managers have a(n) ( ) responsibility to owners to safeguard a company’s assets and handle its funds in a trustworthy manner.

Answer 3

fiduciary

Question 4

The rights identified by the consumer bill of rights include ( ), ( ), ( ), and ( ).

Answer 4

1. the right to safe products
2. right to be heard
3. right to be informed about a product
4. the right to choose what to buy

Question 5

An employee learns from a coworker at his pharmaceutical company that one of the firm’s most profitable drugs will be pulled off the market. Before the news becomes public, he sells all of her stock in the company. This action is best characterized as ( ).

Answer 5

insider trading

Question 6

When you say to yourself, “I know I lied to make the deal, but it’ll bring in a lot of business and pay a lot of bills,” which of the four common rationalizations for misconduct are you using?

Answer 6

“My action is in everyone’s best interest.”

Question 7

When you ask yourself the question, “If I didn’t get caught, did I really do it?” which of the four common rationalizations for misconduct are you using?

Answer 7

“No one will find out what I’ve done.”

Question 8

A major obstacle to team success in introducing teams into an organization is:

Answer 8

managers fail to delegate authority.

Question 9

This type of team is designed to take advantage of the special expertise of members drawn from different functional areas of the company.

Answer 9

cross-functional team

Question 10

Which of the following is true about self-managing teams?

Answer 10

Team members often perform activities that were once performed by subordinates.

Question 11

Which of the following is true regarding manager-led teams?

Answer 11

Team leaders are in charge of setting team goals, assigning tasks, and monitoring performance.

Question 12

Companies build and support teams because:

Answer 12

teams increase overall work performance.

Question 13

Advice on how to survive team projects in college includes:

Answer 13

Draw up a team charter.

Question 14

Task facilitators are especially valuable when:

Answer 14

assignments are not clear or progress is slow.

Question 15

Why is it in a company’s best interest to operate ethically?

Answer 15

Trustworthy companies are better at attracting and keeping customers, talented employees, and capital.

Question 16

Anyone who, like owners, employees, customers, and the communities in which it does business, has a “stake” or interest in the business are called?

Answer 16

stakeholders

Question 17

An ( ) is a morally problematic situation: You have to pick between two or more acceptable but often opposing alternatives that are important to different groups.

Answer 17

ethical dilemma

Question 18

An ( ) entails a “right-versus-wrong” decision—one in which there is a right (ethical) choice and a wrong (unethical or illegal) choice.

Answer 18

ethical decision

Question 19

When you make a decision that’s unmistakably unethical or illegal, you’ve committed an ( ).

Answer 19

ethical lapse

Question 20

( ) refers to the approach that an organization takes in balancing its responsibilities toward different stakeholders when making legal, economic, ethical, and social decisions.

Answer 20

corporate social responsibility

Question 21

List the five stages of corporate responsibility.

Answer 21

1. Defensive
2. Compliant
3. Managerial
4. Strategic
5. Civil

Question 22

When companies are first criticized over some problem or issue, they tend to take a ( ), often legalistic stance.

Answer 22

defensive

Question 23

During this stage, companies adopt policies that acknowledge the wishes of the public.

Answer 23

compliant

Question 24

When it becomes clear that the problem won’t go away, companies admit that they need to take responsibility and action, so they look for practical long-term solutions.

Answer 24

managerial

Question 25

At this point, they may start to reap the benefits of acting responsibly. They often find that responding to public needs gives them a competitive edge and enhances long-term success.

Answer 25

strategic

Question 26

Ultimately, many companies recognize the importance of getting other companies to follow their lead. They may promote participation by other firms in their industries, endorsing the principle that the public is best served through collective action.

Answer 26

civil

Question 27

A ( ) is a group of people with complementary skills who work together to achieve a specific goal.

Answer 27

team

Question 28

On ( ), geographically dispersed members interact electronically in the process of pursuing a common goal.

Answer 28

virtual teams

Question 29

The idea of ( ) refers to the attractiveness of a team to its members.

Answer 29

group cohesiveness

Question 30

What makes a team cohesive?

Answer 30

1. Size
2. Similarity
3. Success
4. Exclusiveness
5. Competition

Question 31

( ) is the tendency to conform to group pressure in making decisions, while failing to think critically or to consider outside influences.

Answer 31

groupthink

Question 32

( ) communication flows from higher organizational levels (supervisors) to lower organizational levels (subordinates).

Answer 32

downward

Question 33

( ) communication flows from lower to higher organizational levels.

Answer 33

upward

Question 34

( ) communication flows across the organization, among personnel on the same level.

Answer 34

lateral

Question 35

( ) which are sometimes called cultural filters, are the barriers that result from differences among people of different cultures.

Answer 35

cultural barriers

Question 36

( ) is one that groups together people who have comparable skills and perform similar tasks.

Answer 36

functional organization

Question 37

( ) arise when communication must flow among individuals or groups who work in different functional areas of an organization.

Answer 37

functional barriers

Question 38

An individual who exposes illegal or unethical behavior in an organization is a ( ).

Answer 38

whistle-blower