Chapter 2 & 3 Deck Flashcards
Organizational leaders must be willing to ( ) and take appropriate action.
hold employees accountable for their conduct
An organization’s culture is strongly influenced by its ( ), who inform members what’s considered acceptable behavior and what happens if it’s violated.
senior executives
Managers have a(n) ( ) responsibility to owners to safeguard a company’s assets and handle its funds in a trustworthy manner.
fiduciary
The rights identified by the consumer bill of rights include ( ), ( ), ( ), and ( ).
- the right to safe products
- right to be heard
- right to be informed about a product
- the right to choose what to buy
An employee learns from a coworker at his pharmaceutical company that one of the firm’s most profitable drugs will be pulled off the market. Before the news becomes public, he sells all of her stock in the company. This action is best characterized as ( ).
insider trading
When you say to yourself, “I know I lied to make the deal, but it’ll bring in a lot of business and pay a lot of bills,” which of the four common rationalizations for misconduct are you using?
“My action is in everyone’s best interest.”
When you ask yourself the question, “If I didn’t get caught, did I really do it?” which of the four common rationalizations for misconduct are you using?
“No one will find out what I’ve done.”
A major obstacle to team success in introducing teams into an organization is:
managers fail to delegate authority.
This type of team is designed to take advantage of the special expertise of members drawn from different functional areas of the company.
cross-functional team
Which of the following is true about self-managing teams?
Team members often perform activities that were once performed by subordinates.
Which of the following is true regarding manager-led teams?
Team leaders are in charge of setting team goals, assigning tasks, and monitoring performance.
Companies build and support teams because:
teams increase overall work performance.
Advice on how to survive team projects in college includes:
Draw up a team charter.
Task facilitators are especially valuable when:
assignments are not clear or progress is slow.
Why is it in a company’s best interest to operate ethically?
Trustworthy companies are better at attracting and keeping customers, talented employees, and capital.
Anyone who, like owners, employees, customers, and the communities in which it does business, has a “stake” or interest in the business are called?
stakeholders
An ( ) is a morally problematic situation: You have to pick between two or more acceptable but often opposing alternatives that are important to different groups.
ethical dilemma
An ( ) entails a “right-versus-wrong” decision—one in which there is a right (ethical) choice and a wrong (unethical or illegal) choice.
ethical decision
When you make a decision that’s unmistakably unethical or illegal, you’ve committed an ( ).
ethical lapse
( ) refers to the approach that an organization takes in balancing its responsibilities toward different stakeholders when making legal, economic, ethical, and social decisions.
corporate social responsibility
List the five stages of corporate responsibility.
- Defensive
- Compliant
- Managerial
- Strategic
- Civil
When companies are first criticized over some problem or issue, they tend to take a ( ), often legalistic stance.
defensive
During this stage, companies adopt policies that acknowledge the wishes of the public.
compliant
When it becomes clear that the problem won’t go away, companies admit that they need to take responsibility and action, so they look for practical long-term solutions.
managerial
At this point, they may start to reap the benefits of acting responsibly. They often find that responding to public needs gives them a competitive edge and enhances long-term success.
strategic
Ultimately, many companies recognize the importance of getting other companies to follow their lead. They may promote participation by other firms in their industries, endorsing the principle that the public is best served through collective action.
civil
A ( ) is a group of people with complementary skills who work together to achieve a specific goal.
team
On ( ), geographically dispersed members interact electronically in the process of pursuing a common goal.
virtual teams
The idea of ( ) refers to the attractiveness of a team to its members.
group cohesiveness
What makes a team cohesive?
- Size
- Similarity
- Success
- Exclusiveness
- Competition
( ) is the tendency to conform to group pressure in making decisions, while failing to think critically or to consider outside influences.
groupthink
( ) communication flows from higher organizational levels (supervisors) to lower organizational levels (subordinates).
downward
( ) communication flows from lower to higher organizational levels.
upward
( ) communication flows across the organization, among personnel on the same level.
lateral
( ) which are sometimes called cultural filters, are the barriers that result from differences among people of different cultures.
cultural barriers
( ) is one that groups together people who have comparable skills and perform similar tasks.
functional organization
( ) arise when communication must flow among individuals or groups who work in different functional areas of an organization.
functional barriers
An individual who exposes illegal or unethical behavior in an organization is a ( ).
whistle-blower
