Chapter 4 Flashcards
The average attention span of a person while listening to someone talk is about ___ seconds
8
___ are information that has been proven true by direct abservation
Facts
The next step after a listener attends to a sound is for him or her to ____ it.
Understand
Which of the following is a component of the working memory theory of listening?
Information overload
According to communication expert Frank E.X. Dance, there should be a ___ balance between presenting new information and supporting those ideals with examples
30/70
Kyle told his roommate that he didn’t even want to go to his psychology lecture today because he knew it was going to be boring. What barrier to effective listening is Kyle exhibiting?
Prejudice
Research shows that people talk at a rate of ____ words a minute
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Janelle knows that her audience is feeling unsure about her topic of molecular biology. To help alleviate their apprehension, she should
Summarize key ideas visually with PowerPoint or other presentation methods.
The four major goals of listening for pleasure, to empathize, to evaluate and
To gain information
Paula told Karen that she could imagine how she felt-she would have concerns too if she found out she was pregnant with triplets. Paula is listening
To empathize
When you listen____you are making a judgement about the content of the message.
To evaluate
A ___ oriented listener enjoys listening to debate and would make a good lawyer.
Content
The speaker highlights the main points of his speech by using analogies. The speaker is using a type of ____ strategy.
Rhetorical
When you are providing feedback to a speaker, it is best to use I-statements rather than you-statements. By doing this, you are being
Sensitive
A speaker evaluation should be all of the following EXCEPT
Dramatic
