Chapter 4 Flashcards
Subjective data
What the patient says about himself or herself
Nonverbal communication is reflection of
Your true feelings
Communication is the exchange of what between who
Exchange of information
Between the sender and receiver
Expressing empathy
Recognizing excepting your patience, feelings, actions perspective feels criticize ation feelings with the patient and not feeling like the patient
You bring what to the table vs your patient
You bring medical knowledge
They bring the health understanding
Challenges of notetaking
Brakes, eye contact
Shifts attention away from pt
Interruption of patients narrative low
Repeats observation of normal behaviour
Can be threatening during discussion of sensitive issues
Communication techniques
Introduction
Working phase
Closing
Introduction introduce yourself and your partner. Explain who you are and what you’re going to do.
Working phase open and closed and gather data
Closing are there any more questions you’d like to ask? Are there any other areas I should’ve asked about
Verbal responses
Facilitation
Silence
Reflection
Empathy
Clarification
Facilitation
Encourage your patient to say more (go on, hand, gestures, encouraging the patient to continue talking)
Silence
Allow your patient to think and organize there / your thoughts.
Reflection
Echo’s the patients wording repeating what the patient says I have is having chest pain…… You were having chest pain
Empathy Relays, recognition, or feeling, put into words in allow the expression of “this must be hard for you “
Clarification
You say it doesn’t hurt, but when I touch you here, you flinch
Infants
Cry when they’re frightened, hungry, tired or uncomfortable response best to firm, gentle handling and quiet, calm voice, older infants, show, separation anxiety towards strangers keep their caregiver view
Preschool
Ages 2 to 4
Energetic, normal stage, see the world from their point of view. Their communication is direct, concrete liberal and said in the present you short, simple explanation can believe in inanimate objects ( bp can come alive )
School age children
5-12
Can understand other peoples points of view
More objective and realistic want to know how things work, and why they are done as children first then caregiver
Adolescence
13 to 19
Between two stages, mature and end childhood responses. Usually a timer for stress values peers adults don’t understand them
Keep questions, short and simple, engage in their questions to lose their trust because then they don’t believe you
Don’t want to be judged
Older adults
Call my last name interviews take longer due to the longer stories adjust the pace. May tire more easily may need longer response times. Do not try to hurry them.
