Chapter 4

Question 1

Can be seen as a problem-solving process that generates a solution that is considered be ideal, or at least acceptable

Answer 1

Decision Making

Question 2

NINE (9) CHARACTERISTICS OF A GOOD DECISION

Answer 2

1. Decisions positively impact others
2. Decisions are replicable
3. Decisions foster opportunity (Empowers others to act)
4. Decisions include others
5. Decisions are executable
6. Decision is systematic
7. Decisions are accountable
8. Decisions are pragmatic
9. Decisions involve self-awareness

Question 3

DECISION-MAKING TECHNIQUES

Answer 3

1. Group Decision-Making Techniques.
2. Individual Decision-Making Techniques

Question 4

DECISION MAKING APPROACHES

Answer 4

1.RATIONAL OR ANALYTICAL APPROACH
2. INTUITIVE DECISION-MAKING APPROACH
3. RANDOM OR CHANCE APPROACH

Question 5

Exemplified by systematic decision-making.

Answer 5

Rational or Analytical Approach

Question 6

Defines upfront success factors

Answer 6

Rational or Analytical Approach

Question 7

Looks for details and objectively explores how each solution meets each success factor. Decision-making is organized and decisions can be taken under the assumption of the desired solutions except for major unforeseeable or unpredictable incidents

Answer 7

Rational or Analytical Approach

Question 8

Consideration of the implications of the final decision

Answer 8

Rational or Analytical Approach

Question 9

Relying on emotions and feelings.

Answer 9

Intuitive Decision-making Approach

Question 10

Careful planning is not possible or not desired

Answer 10

Intuitive Decision-making Approach

Question 11

People will point to a “gut feeling” or “hunch” as the cause for a choice, reflecting that explanation is not accessible through conscious thought.

Answer 11

Intuitive Decision-making Approach

Question 12

In this approach a decision is made on impulse, without thought

Answer 12

Random or Change Approach

Question 13

Flipping a coin or using a “decision wheel” would be representative of employing this approach

Answer 13

Random or Change Approach

Question 14

It is sometimes considered a dependent style because this approach can promote denial of responsibility.

Answer 14

Random or Change Approach

Question 15

The Consequences of Making the Wrong Decision

Answer 15

• Loss of life
• Departmental or jurisdictional administrative costs
• Negative media attention and public opinion
• Demotion in position and/or loss of job
• Post-traumatic stress disorder, family problems and other psychological concerns

Question 16

FOUR STYLES OF DECISION-MAKING

Answer 16

1. DIRECTIVE DECISION-MAKING
2. ANALYTIC DECISION-MAKING
3. CONCEPTUAL DECISION-MAKING
4. BEHAVIORAL DECISION-MAKING

Question 17

The upside to this style is that decision-making is fast, ownership is transparent, and no extra communication is needed.

Answer 17

DIRECTIVE DECISION-MAKING

Question 18

It can be taken impulsively, without all the necessary details.

Answer 18

DIRECTIVE DECISION-MAKING

Question 19

These decision-makers have a high degree of uncertainty tolerance and are extremely adaptable but they prefer to monitor certain aspects of the decision process.

Answer 19

ANALYTIC DECISION-MAKING

Question 20

This style is a well-rounded decision-making strategy that can be time-consuming.

Answer 20

ANALYTIC DECISION-MAKING

Question 21

promote innovative thinking and teamwork and take a wide variety of viewpoints into consideration.

Answer 21

CONCEPTUAL DECISION-MAKING

Question 22

These decision-makers are based on success and want to look well into the future when it makes critical decisions.

Answer 22

CONCEPTUAL DECISION-MAKING

Question 23

This decision-making method takes into account several different viewpoints and views in the process.

Answer 23

BEHAVIORAL DECISION-MAKING