Chapter 4 Flashcards
It is the process of working through staff members to be able to provide comprehensive care to the client.
Nursing management
A mental ability to view the organization as a whole
Conceptual skills
An interaction with the intention to understand the patient’s concern, experiences and opinion
Interpersonal skills
proficiency in performing an activity in the correct manner with the correct technique
Technical skills
ideas, concepts or principle
Knowledge factor
beliefs, feelings, and values
Attitude factor
skills, art, judgment and wisdom
Ability Factor
A Manager shows as
a:
- Symbol (signing of papers/ documents)
- Facilitator (hires, trains, encourages,
fires, remunerates, and judges)
- Liaison (link to community, suppliers
and other organization)
Interpersonal roles
The manager:
Directs
involve and approved decision.
Leadership Roles
Present the manager as:
- One who monitors information.
- Disseminates information from both
external and internal sources.
- Spokesperson or representative of the
organization.
Informational role
The manager is:
- An entrepreneur or innovator – involvement with constant addition or
deletion of new projects.
- A trouble shooter - attention to
problems rising out.
- A negotiator - ranges from negotiation
of an argument to negotiation
Decision roles
The manager:
- Allocates the budgets, time and
information
Resource allocator
The Nursing
Directors, Chief Nurses, their assistants
- Manages and looks at the organization as
a whole and overall operations.
- Coordinates internal and external
influences.
- Makes decisions with few guidelines or
structures.
- Establish objectives.
- Represents the organization.
Top manager Level
This level contains position such as
The Nursing Directors, Chief Nurses, their assistants
Top level manager
This level contains the Nursing Supervisors
Middle level manager
This level they Coordinates with top and first level.
- Consult between lower and top-level managers.
- Coordinates activities to the units. - Directs and implement activity.
Middle level manager
This level contains the Head Nurses, Senior Nurses, Charge Nurses, Team Leaders
First level manager
In this level they are - Concerned with specific unit’s work flow.
- Deals with immediate problems in the unit’s daily operations, with organizational needs, and with personal needs of employee.
- Direct care to the client.
- Link with the top and non-managers.
First level manager
