Chapter 3 Flashcards
It is a process of coordinating actions and
allocating resources to achieve organizational
goals.
It is the art of getting things done through
people.
It is a process that involves the guidance or
direction of a group of people toward
organizational goals or objectives.
It is a process of working through staff members
to be able to provide comprehensive care to the patient.
Management
the oldest formal school of management thought
Classical school
systematic study of work methods in order to improve efficiency
Scientific management
“The father of scientific management”
He believed that organizations should study tasks and develop precise procedures.
Frederick Taylor
He developed the Gantt chart, a bar graph that measures planned and completed work along each stage of production
Henry Gantt
This management focuses on the management process and principles of management
Administrative management
He is the major contributor to the school of administrative management thought
Henri Fayol
The act, processor or an instance of distribution among a number of employee specific work assignments.
Division of work/Labor
power or your right in making a decision
Authority
no slacking, orderly, conduct or pattern of individual behavior
Discipline
each employee should receive orders from one supervisor
Unity of command
single person should direct the activities that are directed toward a single objective
Unity of direction
- an individual is always interested in maximizing his own satisfaction through more money, recognition, status, etc. When at work, only work things should be done.
Subordination of individual interest to the general interest
monetary payment for services rendered
Remuneration
concentrate placing power in the center of an organization
Centralization of authority
a chain of authority exists from the highest organizational authority to the lowest ranks.
Scalar of chain
fair treatment, a combination of kindliness and justice
Equity
attaining the maximum productivity of personnel
Stability or tenure of personnel
thinking out a plan and ensuring its success is an extremely strong motivator. Making things happen
Initiative
the feelings, such as being proud and loyal, shared by members of a group of people
Esprit de corps
Organizational order for materials and personnel is essential.
The right materials and the right employees are necessary for each organizational function and activity.
Order
it is the dimensional flow of communication
Proper channel of communication
refers to the number of subordinates a supervisor has
Span of control
Limited turnover of personnel. Permanent status is given to workers with satisfactory performance
Personnel tenure
Nurses are rational being, and must be allowed to work their minds in problem solving and decision making
Motivation of personnel
He disliked that many European organizations were managed on a “personal” family-like basis and that employees were loyal to individual supervisors rather than to the organization.
Max weber
A non-personal, objective form of organization was called a
Bureaucracy
This school focused on trying to understand the factors that affect human behavior at work
Behavioral Management
She is the first theorists to suggest basic principles of what today would be called participative decision making or participative management.
Mary Parker Follet
When management paid special attention to workers, productivity was likely to increase, regardless of the environmental working conditions
Recognition of workers
He supported McGregor and Mayo by saying that managerial domination causes
workers to become discouraged and passive
Chris argyris
Chris argyris develop the?
Flexibility and Employee Participation
It is a theory of motivation based upon a consideration of human needs
Need theory
Who develops the need theory
Abraham Maslow
What are the parts of the Need Theory
Physiological needs, Safety needs, belonging and love needs, Esteem needs and Self-actualization needs
This school Focus on personality, attitudes, values, motivation, group behavior, leadership, communication, and conflict, among other issues.
Behavioral science
these ideas by theory that managerial attitudes about employees can be directly correlated with employee satisfaction
Employee Satisfaction
Who proposed the Employee Satisfaction
Douglas Mcgregor
In this theory managers believe that their employees are basically lazy, need constant supervision and direction, and are indifferent to organizational needs.
Theory X
In this theory managers believe that their workers enjoy their work, are self-motivated, and are willing to work hard to meet personal and organizational goals
Theory Y
–This theory is a humanistic nature that focuses on motivating a person through collective decision making, long term employment, slow but more predictable promotion, indirect supervision and holistic concern for employees.
Theory Z
He proposed the Theory Z
William G. Ouchi
This theory is defined as
- Workers’ attitudes are associated with productivity
- The workplace is a social system and informal group influence could exert a powerful effect on individual behavior
- the style of supervision is an important fact increasing workers’ job
satisfaction
Hawthorne Effect
Who propose Hawthorne effec
Mayo Hawthorne
This school focuses on improving decision making via
Quantitative School
