Chapter 4

Question 1

Give examples of positive emotions

Answer 1

Wonder, elation, tenderness, joy, and surprise

Question 2

Define emotion

Answer 2

Emotion involves the affective or feeling part of experience.

Question 3

List negative emotions

Answer 3

Fear, disgust, anger, sadness, anxiety, and depression

Question 4

What is nonverbal communication?

Answer 4

Any expression that does not rely on words or word symbols, generally referring to an entire range of physical behaviors that can be used in conjunction with verbal utterances.

Question 5

List examples of nonverbal communication.

Answer 5

Paralanguage, eye contact, and body language

Question 6

What percentages of a person’s communication involves verbal impact? Vocal impact? Facial impact?

Answer 6

7%, 38%, and 55%

Question 7

List five possible causes of depression.

Answer 7

Genetically influenced mood swings, endocrine disorders, depletion of certain chemicals in the neurons, viral infections/fatigue, and life stresses.