chapter 4

Question 1

explain the importance of diversity and inclusion in the workplace

Answer 1

• the benefits of embracing diversity and leveraging the value of diverse employees are substantial
• studies show that companies with higher levels of diversity tend to perform better financially. and attract and retain diverse talent
• diversity and inclusion are often perceived as the same thing, but there is an important difference

Question 2

difference between diversity and inclusion

Answer 2

• diversity recognizes the differences between people
• inclusion involves making people feel welcome
• every manager needs to communicate, motivate, and achieve goals with people of different cultural and ethnic backgrounds, ages, genders, and sexual orientations

Question 3

two main types of diversity:

Answer 3

• surface level diversity

- deep level diversity

Question 4

surface level diversity

Answer 4

describes more obvious differences between us

- such as age and generation, race and ethnicity, gender and sexual orientation, and/or mental ability

Question 5

deep-level diversity

Answer 5

describes verbal and nonverbal behaviors that lie beneath the surface
- may include attitudes, values, beliefs, and personality traits

Question 6

describe how managers can promote diversity and inclusivity in the workplace

Answer 6

managers can promote diversity by implementing college recruitment programs specifically targeted at women and minorities; mentoring people from different races, ethnicities, and genders; and setting up diversity task forces

Question 7

examine the challenges of working with people from different cultures

Answer 7

• bridging the gap between cultures is not easy, but
• there are several ways to help managers deal with cross-cultural diversity, such as avoiding generalization, studying cultures, learning some of the language, and keeping an open mind
• managers also need to be culturally aware in order to build relationships with foreign professionals

Question 8

explain how managers can improve their understanding of cultural differences

Answer 8

mangers have a better chance of understanding cultures by exploring their different dimensions. The GLOBE studies based on Hofstede’s work are a useful way for mangers to learn about different cultural behaviors and beliefs

Question 9

GLOBE (global leadership and organizational effectiveness)

Answer 9

A network of more than 150 researchers from 62 cultures from around the world, assembled to study cultural dynamics in leadership and management