chapter 12

Question 1

team (aka working group)

Answer 1

a purposeful group formed to accomplish a project, task, or goal

Question 2

describe why teams are important to organizations

Answer 2

• with so many different personalities, skills, and abilities, a strong team can present a diversity of viewpoints on how to solve problems in the organization
• team members benefit from the feeling of belonging to something greater than themselves and gain positive affiliation from being part of such a powerful process

Question 3

formal team

Answer 3

a working group formed by an organizations management to achieve specific, agreed-on strategies, plans, and outcomes.

Question 4

informal team

Answer 4

a working group, generally not intended to be permanent, formed by team members to accomplish self-defined tasks and objectives

Question 5

different types of teams in organizations

Answer 5

• working teams
• cross- functional teams
• virtual teams
• self-managed teams
• problem solving teams

Question 6

different types of teams in organizations

Answer 6

the success of a teams performance also depends on the type of role.
- team members roles may generally be divided into two basic categories: task roles, and socio- emotional roles.

Question 7

working team

Answer 7

a formal, long-standing working group organized around specific tasks, processes, or roles

Question 8

cross-functional team

Answer 8

group of workers from different units with various areas of expertise to work on certain projects

Question 9

virtual teams

Answer 9

a group of individuals who work together from different geographic locations and rely on communication technology such as e-mail, video conferencing, instant message, and other electronic media to collaborate

Question 10

self-managing team

Answer 10

a group of workers who manage their own daily duties under little to no supervision

Question 11

problem solving team

Answer 11

a small group of workers who come together for a set amount of time to discuss and resolve specific issues

Question 12

role

Answer 12

a behavioral and performance expectation that is consciously or unconsciously defined by a group

Question 13

task roles

Answer 13

the behaviors necessary to getting the work done

Question 14

socio-emotional roles

Answer 14

the behaviors that build and maintain relationships between team members

Question 15

explain how roles can impact the success of a team

Answer 15

• roles within teams dictate the performance and overall effectiveness of the team
• roles should be clearly structured
• tasks should be specific and measurable to achieve desired outcomes.
• care should be taken to maintain the relationships among team members

Question 16

describe the five stages of team development

Answer 16

often teams follow stages of group development, a five-stage process by which teams become more effective and efficient over time.

Question 17

five-stage process (of team/group development)

Answer 17

• forming
• storming
• norming
• performing
• adjourning

Question 18

forming

Answer 18

• the first stage of group development

- team memebers meet each other for the first time and get a feel for the type of team they have joined

Question 19

storming

Answer 19

• the second stage
• when a measure of conflict, which is resistance or hostility resulting from two or more parties focusing on and attempting to reconcile differing opinions may arise

Question 20

norming

Answer 20

• conflict has been resolved

- team members are settled into their roles

Question 21

performing

Answer 21

• the team is working at its optimal level

Question 22

adjourning

Answer 22

• individuals either leave the team or have no reason to be in further contact with their team mates

Question 23

demonstrate how mangers can build effective teams in the workplace

Answer 23

• the effectiveness of work teams depends on how well they are managed and treated within the organization
• Managers can build effective teams by setting clear goals and expectations, engaging with the team, making sure everyone is accountable and celebrating milestones.

Question 24

effective teams are characterized by the following:

Answer 24

• clear purpose
• good communication
• healthy conflict
• effective decision making
• accountability
• strong relationships
• commitment
• shared leadership.