chapter 12 Flashcards
team (aka working group)
a purposeful group formed to accomplish a project, task, or goal
describe why teams are important to organizations
- with so many different personalities, skills, and abilities, a strong team can present a diversity of viewpoints on how to solve problems in the organization
- team members benefit from the feeling of belonging to something greater than themselves and gain positive affiliation from being part of such a powerful process
formal team
a working group formed by an organizations management to achieve specific, agreed-on strategies, plans, and outcomes.
informal team
a working group, generally not intended to be permanent, formed by team members to accomplish self-defined tasks and objectives
different types of teams in organizations
- working teams
- cross- functional teams
- virtual teams
- self-managed teams
- problem solving teams
different types of teams in organizations
the success of a teams performance also depends on the type of role.
- team members roles may generally be divided into two basic categories: task roles, and socio- emotional roles.
working team
a formal, long-standing working group organized around specific tasks, processes, or roles
cross-functional team
group of workers from different units with various areas of expertise to work on certain projects
virtual teams
a group of individuals who work together from different geographic locations and rely on communication technology such as e-mail, video conferencing, instant message, and other electronic media to collaborate
self-managing team
a group of workers who manage their own daily duties under little to no supervision
problem solving team
a small group of workers who come together for a set amount of time to discuss and resolve specific issues
role
a behavioral and performance expectation that is consciously or unconsciously defined by a group
task roles
the behaviors necessary to getting the work done
socio-emotional roles
the behaviors that build and maintain relationships between team members
explain how roles can impact the success of a team
- roles within teams dictate the performance and overall effectiveness of the team
- roles should be clearly structured
- tasks should be specific and measurable to achieve desired outcomes.
- care should be taken to maintain the relationships among team members
describe the five stages of team development
often teams follow stages of group development, a five-stage process by which teams become more effective and efficient over time.
five-stage process (of team/group development)
- forming
- storming
- norming
- performing
- adjourning
forming
- the first stage of group development
- team memebers meet each other for the first time and get a feel for the type of team they have joined
storming
- the second stage
- when a measure of conflict, which is resistance or hostility resulting from two or more parties focusing on and attempting to reconcile differing opinions may arise
norming
- conflict has been resolved
- team members are settled into their roles
performing
- the team is working at its optimal level
adjourning
- individuals either leave the team or have no reason to be in further contact with their team mates
demonstrate how mangers can build effective teams in the workplace
- the effectiveness of work teams depends on how well they are managed and treated within the organization
- Managers can build effective teams by setting clear goals and expectations, engaging with the team, making sure everyone is accountable and celebrating milestones.
effective teams are characterized by the following:
- clear purpose
- good communication
- healthy conflict
- effective decision making
- accountability
- strong relationships
- commitment
- shared leadership.
