Chapter 4

Question 1

The methods used to select employees

should tie in directly with the results of the job analysis.

Answer 1

Job Analysis

Question 2

An important step in selecting employees is
______: attracting people with the right qualifications
to apply for the job.

Answer 2

recruitment

Question 3

The first decision is whether to

promote someone from within the organization

Answer 3

internal

recruitment

Question 4

to hire someone from outside the

organization

Answer 4

external recruitment)

Question 5

can be a great source of motivation,
but if an organization always promotes employees from within,
it runs the risk of having a stale workforce that is devoid of the
many ideas that new employees bring with them from their
previous employment settings.

Answer 5

Internal promotions

Question 6

respond by calling, apply in-person ads, send-résumé ads, or blind
box.
-In , recruiters
rated newspaper advertising as one of the most effective avenues of applicant recruitment

Answer 6

Newspaper Ads

Question 7

television and radio to

advertise job openings

Answer 7

Electronic Media

Question 8

placed by the applicant rather than by

organizations.

Answer 8

Situation-Wanted Ads

Question 9

Many organizations send recruiters to college campuses to answer questions
about themselves and interview students for available positions.

Answer 9

Campus Recruiters

Question 10

Due to cost considerations, many employers have cut back on the use of on-campus recruiting. As a result, an increasing number of colleges are organizing
______, in which their students and alumni can use the Web to “visit”
with recruiters from hundreds of organizations at one time. ________, applicants can talk to or instant-message a recruiter, learn more about the
company, and submit résumés.

Answer 10

virtual job fairs

Question 11

More than 75% of organizations
use such outside recruiting sources as private
employment agencies, public employment agencies,
and executive search firms

Answer 11

Outside Recruiters

Question 12

operate in one of two
ways. They charge either the company or the
applicant when the applicant takes the job.

Answer 12

Employment agencies

Question 13

better known as “head
hunters”, the jobs they represent tend to be
higher-paying, non–entry-level positions. Always
charge their fees to organizations rather than to
applicants.

Answer 13

Executive search firms

Question 14

are designed
primarily to help the unemployed find work, but
they often offer services such as career
advisement and résumé preparation.

Answer 14

Public employment agencies

Question 15

. When unemployment rates are low, organizations have
to take extra measures to recruit employees. One of these measures
is to offer incentives for employees to accept jobs with an
organization.

Answer 15

Incentives

Question 16

involve giving an applicant

an honest assessment of a job.

Answer 16

Realistic Job Previews

Question 17

A ____ is a technique called an expectation-lowering
procedure (ELP). Unlike an RJP, which focuses on a particular job, an
ELP lowers an applicant’s expectations about work and expectations
in general

Answer 17

variation of the RJP

Question 18

is job-related, asked to all

applicants, and standardized scoring.

Answer 18

Structured interview

Question 19

interviewers ask
anything they want, no consistency required in
questions asked to each applicant, and may
assign numbers of points at their own discretion.

Answer 19

Unstructured interview

Question 20

involve one interviewer

interviewing one applicant.

Answer 20

One-on-one interviews

Question 21

involve a series of single

interviews.

Answer 21

Serial interviews

Question 22

are similar to serial interviews
with the difference being a passing of time
between the first and subsequent interview.

Answer 22

Return interviews

Question 23

have multiple interviewers
asking questions and evaluating answers of the
same applicant at the same time.

Answer 23

Panel interviews

Question 24

have multiple applicants

answering questions during the same interview.

Answer 24

Group interviews

Question 25

both the interviewer

and the applicant are in the same room.

Answer 25

Faces-to-face interview

Question 26

are often used to screen
applicants but do not allow the use of visual
cues (not always a bad thing).

Answer 26

Telephone interviews

Question 27

interviews are conducted at

remote sites.

Answer 27

Videoconference

Question 28

involve the applicant
answering a series of written questions and then
sending the answers back through regular mail
or through email.

Answer 28

Written interviews

Question 29

Some interview questions,
especially skill-level determiners can be scored simply
on the basis of whether the answer given was correct
or incorrect.

Answer 29

Right/Wrong Approach

Question 30

The idea behind this is to
create a list of all possible answers to each question,
have subject-matter experts (SMEs) rate the
favorableness of each answer, and then use these
ratings to serve as benchmarks for each point on a
five-point scale

Answer 30

Typical-Answer Approach

Question 31

A problem with the typicalanswer approach is that there are many possible
answers to a question, and applicants often provide
answers that could fit parts of several different
benchmarks.

Answer 31

Key-Issues Approach

Question 32

What will affect the score,

however, is when applicants arrive for the interview.

Answer 32

Scheduling the Interview

Question 33

Learn about the company, one
of the most commonly asked unstructured interview
questions (“What do you know about our company?”) is
used to determine the applicant’s knowledge of the
organization.

Answer 33

Before the Interview

Question 34

Nonverbal behaviors should
include a firm handshake, eye contact, smiling, and headnodding. Desired verbal behaviors include asking
questions, subtly pointing out how you are similar to the
interviewer, not asking about the salary, not speaking
slowly, and not hesitating before answering questions.

Answer 34

During the Interview

Question 35

Immediately following the
interview, write a brief letter thanking the interviewer for
her time.

Answer 35

After the Interview