Chapter 3

Question 1

Policies involve such forms of _______ as a grievance process, mediation, and
arbitration.

Answer 1

Alternative Dispute

Resolution (ADR)

Question 2

employees take their
complaints to an internal committee that makes a decision
regarding the complaints.

Answer 2

grievance system

Question 3

employees and the organization
meet with a neutral third party who tries to help the two
sides reach a mutually agreed upon solution.

Answer 3

mediation

Question 4

the two sides present their case
to a neutral third party who then makes a decision as to
which side is right.

Answer 4

arbitration

Question 5

is used, neither side can appeal the

decision.

Answer 5

binding arbitration

Question 6

is used, the parties can

either accept the decision or take the case to court.

Answer 6

nonbinding arbitration

Question 7

the granting of sexual favors is
tied to such employment decisions as promotions and
salary increases. An example of a quid pro quo case of
harassment is a supervisor who tells his secretary that she
must sleep with him to keep her job.

Answer 7

quid pro quo

Question 8

sexual harassment
occurs when an unwanted pattern of conduct related to
gender unreasonably interferes with an individual’s work
performance.

Answer 8

hostile environment case

Question 9

It becomes harassment if the co-worker
continually makes unwanted romantic or sexual
overtures or repeatedly makes inappropriate
remarks.

Answer 9

Pattern of Behavior

Question 10

To be considered sexual
harassment, conduct must be due to the sex of the
employee.

Answer 10

Based on Gender

Question 11

Any pattern of
behavior based on gender that causes an employee
discomfort might constitute sexual harassment.

Answer 11

Negative to the Reasonable Person