Chapter 31- On the Job Flashcards

1
Q

example of putting others first

A

getting called into work when other people call i

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2
Q

put _____ first

A

client

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3
Q

be ____

A

punctual

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4
Q

be ___ and well _______

A

early

prepared

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5
Q

be someone who recognizes problems promptly and finds ways to ______ them

A

fix

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6
Q

reading professional magazines, go to classes, watch online videos

A

being a lifelong learner

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7
Q

working in a sling that requires you to _____ and _____ people skills

A

practice

perfect

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8
Q

beginners almost always start out ____ down on the pecking order

A

lower

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9
Q

you may want to write one for yourself and then present it to your employer to look over

A

job description

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10
Q

sing paid an ______ is usually hr best way for a new salon professional to start out

A

hourly rate

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11
Q

a percentage of the revenue thag the salon takes in from services performed by a particular cosmetologist

A

commission

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12
Q

this kind of structure is often used to motivate employees to preform more services

A

salary plus commission

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13
Q

are income additoknto regular compensation and must be tracked and repaired on your income tax return

A

tips

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14
Q

one of the best ways to improve preforming is to _____ your behavior after someone who is having the kind of success you want

A

model

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15
Q

best way to meet all your financial responsibilities is to

A

budget

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16
Q

practice of recommending and selling additional services

A

upselling

17
Q

act of recommending and selling products to your clients for at home use

A

retailing

18
Q

to be successful you need ____ ______ and a _____

A

ambition
determination
pleasing personality

19
Q

recommend only those that the client

A

really needs

20
Q

informs the client about the product without stressing that they buy it

A

soft selling

21
Q

always keep in mind thag the best interests of the client should be your first

A

consideration