Chapter 3: The Management of Human Resources

Question 1

What are the keys of successful management of Human Resources?

Answer 1

Clear communication and mutual trust.

Question 2

What are filters and Lenses?

Answer 2

Interpretations of words differently, based on life experiences.

Question 3

What should you adjust when speaking to another person?

Answer 3

Communication Style. You should fit your communication for the person you are speaking with so they understand effectively.

Question 4

Why is names important?

Answer 4

They like being remembered.

Question 5

What are the 6 key points for written communication?

Answer 5

1. Know and understand the background of the people who will be reading the communication. Write so they can understand it.
2. Do not use jargon. Be clear.
3. Be brief.
4. Always write out changes in animal care or related procedures. Verbal messages often get lost. IACUC approval may be needed.
5. Ask investigators to put changes in animal care or procedures in writing. Follow up verbal requests with written confirmation.
6. Not everything should be in writing, use common sense.

Question 6

What are the benefits of open and informal communication?

Answer 6

It gives people a sense of worth and security, and enhances your status as a manager.

Question 7

What should you do when dealing with abrasive feedback?

Answer 7

Use a neutral tone, listen carefully, try to determine what led to the perceptions. focus on facts, not irrelevant opinions.

Question 8

How should feedback be provided?

Answer 8

As if you were an unbiased observer, not a biased accuser.