Chapter 1: The Basics Of Managing A Facility Flashcards
Chapter one
What is a manager?
A person who has the authority to use an organizations resources to establish goals and make decisions that can significantly affect the organizations operations
What is management?
Management is the art and science of using resources, efficiently, and effectively in order to accomplish a goal.
What are the cornerstones of successful management?
Setting goals and developing plans to accomplish those goals are to cornerstones of successful management.
What is the most important thing to have to succeed as a manager?
Getting the respect and trust of your subordinates leads to managerial authority.
What are the five broad resources available for management?
Human resources, fiscal resources, capital, resources, information resources, and time. Basically, people, money equipment.
Efficiency versus Effectiveness
Efficiency is getting the most output from the least input. Effectiveness is a measure of the quality of output. Efficiency requires an organizational responsibility. If your supervisors supervisor is not efficient, there’s a good chance everyone below him or her will not be working at optimal efficiency.
Why are SOP’s useful for a manager?
SOP‘s help limit the number of choices a manager has to make making the decision making process easier. They are also meant to be living documents.
Do managers make decisions on their own?
No, most managers collaborate and make decisions with a group. Decisions usually occur over time and involve more people than you might realize with information that is gathered. It is rare that a manager has to make a decision and normally when that happens, it is on the spot and urgent.
What is a plan?
A plan is the methods you will use to take you from where you are now to where you want to be.
What are the five steps of the general planning process?
- Define your goals and how you’ll know when it is reached. 2. Determine the resources needed to accomplish the goal. 3. Develop strategies to reach the goal. 4. Assign people to have responsibility for each strategy. 5. Monitor the progress towards reaching the goal and make any needed changes in the plan.
What are goals?
Goals are a desired end point.
What is a Mission Statement?
Written document that defines the overall reason for the organizations existence. IE: the Organizational Mission. Statements should be brief and to the point, stating what the organization does, and for whom.
What leads to Quality in a facility?
When managers and other leaders continually discuss quality. Not just having it on their slogan and mission statements. This means explaining to technicians the importance of techniques, not just showing them. When they understand, they listen and care more.
What is a Vision Statement?
Describes the major direction or action that an organization will take over the next few years. It helps all employee’s set goals to accomplish the mission. Should always have the ultimate goal of adding value to the work of research, and well being of animals. The ability to form a vision is what leads to creativity, innovation, and brilliant solution. Usually have a time line.
What should goals never do?
Goals should never interfere and become more important than your mission or customers.
What are the elements of a goal?
-Important other the organization.
-Of value to customers.
-Consistent with organizations mission and vision.
-attainable in a finite but reasonable time span.
-Easily understood.
-Measurable.
Strategic Planning
Specific actions your organization will take to accomplish the long range goals. Long range goals are specific endpoints of your organizations wishes to reach in the future. Usually part of the vision statement. All together this encompasses the strategic planning.
What happens if organizations’s mission changes?
Goals and strategies must also change.
What guides strategic planning?
the vision statement, not the mission or goals guides strategic planning.
What is productivity?
An organization with high productivity is highly efficient and effective. Formula: Productivity = Efficiency + Effectiveness
What is productivity measurement?
Part of a management control system that managers use to gauge the progress toward reaching goals.
What is the difference between efficiency versus effectiveness?
Effectiveness is more quality based, while efficiency is cost saving or increase in production.
Specific goals should have specific what?
Specific individuals. If the goal is to reduce costs by 25%, everyone should be assigned a way to reach that goal. Supervisors can ensure costs in their department is reduced. Like ensuring overtime is reduced, etc.
What is Lean Management?
Combination of management practices that are based on continuous improvement of the product or service, minimization of wasted resources, and providing value to the customer.
Lean Management is controlled by who?
System that is controlled by the workers. Generally starts at the top, and works its way down, and employee’s have the authority to solve some of the problems that occur in their area.
What are the three pillars of Lean Management?
- Kaizen: Continuous improvement of service/product.
- Muda: elimination of waste.
- Any process must be of value to the customer (animals/PI).
