Chapter 3 study guide questions Flashcards
Which of the following includes the processes of directing, overseeing, and controlling the activities of other individuals?
Supervision
pg.55
Which of the following is NOT a challenge that is common to most supervisory positions?
Strategic planning
pg.56
Essential to meeting all challenges is
the establishment of priorities.
pg.56
Direct preparation for emergency response includes:
training and drilling as a team
pg.57
Which is the lowest priority in the fire service for company officers?
station duties
pg.57
When the first sign of a personnel problem arises, the company officer must be able to respond in a___ manner.
proactive
pg.58
A company officer must be able to establish objectives that are:
clearly stated
pg.58
What is the least appropriate way for company officers to communicate their goals and objectives?
by passing word through the grapevine
pg.58
Which of the following methods works well in involving employees in establishing goals and objectives in emergency situations?
delegating tasks
pg.59
Which of the following is a group of people with the common purpose of completing specific objectives within the organization?
workgroup
pg.60
In the___ stage of becoming an effective team, conflict may result.
storming
pg.61-62
In the___ stage of becoming an effective team, the group establishes its norms and values that each member accepts and adheres to.
norming
pg.61-62
At which stage does the group become a true team with leadership shared by all members?
performing
61-62
Which of the following is NOT a basic principle in the team-building process?
Have infrequent meetings with the team to allow them more time to work together.
pg.62
Which of the following is a basic principle in the team building process?
Be sensitive to the diverse nature of the team and understand the cultural background of each member.
pg.62-63
Which of the following methods of creating job interest is a process used to prepare capable individuals for advancement within the organization through the direction of a positive role model?
mentoring
pg.63
Which of the following is NOT a way to create job interest within a unit?
controlling employees
pg.63-64
Which method of creating job interest allows subordinates to take responsibility for their actions and decisions?
empowering employees
pg.63-64
Which of the following is a way in which fire officers can reward employees?
make public acknowledgements of accomplishments
pg.63-64
Counseling employees should
take place in private.
pg.65
If change does not occur after an employee has been counseled:
subsequent counseling sessions may be required.
pg.65
Which of the following statements about celebrating accomplishments is MOST accurate?
Announce the completing of a project to the rest of the organization.
pg.66
Which of the following responsibilities of the company officer ensures an efficient and stable unit?
Promote and maintain health and safety policies within the workplace.
pg.66-67
Which of the following is NOT an element that should be a part of the company officer’s supervisory style?
Ignore negative judgments of employees.
pg.68
According to Robert. F. Hamm, which of the following is NOT a rule for delegating tasks?
Stress failures whenever necessary to obtain posivie results in the future.
pg.69
