Chapter 3 study guide questions

Question 1

Which of the following includes the processes of directing, overseeing, and controlling the activities of other individuals?

Answer 1

Supervision

pg.55

Question 2

Which of the following is NOT a challenge that is common to most supervisory positions?

Answer 2

Strategic planning

pg.56

Question 3

Essential to meeting all challenges is

Answer 3

the establishment of priorities.

pg.56

Question 4

Direct preparation for emergency response includes:

Answer 4

training and drilling as a team

pg.57

Question 5

Which is the lowest priority in the fire service for company officers?

Answer 5

station duties

pg.57

Question 6

When the first sign of a personnel problem arises, the company officer must be able to respond in a___ manner.

Answer 6

proactive

pg.58

Question 7

A company officer must be able to establish objectives that are:

Answer 7

clearly stated

pg.58

Question 8

What is the least appropriate way for company officers to communicate their goals and objectives?

Answer 8

by passing word through the grapevine

pg.58

Question 9

Which of the following methods works well in involving employees in establishing goals and objectives in emergency situations?

Answer 9

delegating tasks

pg.59

Question 10

Which of the following is a group of people with the common purpose of completing specific objectives within the organization?

Answer 10

workgroup

pg.60

Question 11

In the___ stage of becoming an effective team, conflict may result.

Answer 11

storming

pg.61-62

Question 12

In the___ stage of becoming an effective team, the group establishes its norms and values that each member accepts and adheres to.

Answer 12

norming

pg.61-62

Question 13

At which stage does the group become a true team with leadership shared by all members?

Answer 13

performing

61-62

Question 14

Which of the following is NOT a basic principle in the team-building process?

Answer 14

Have infrequent meetings with the team to allow them more time to work together.
pg.62

Question 15

Which of the following is a basic principle in the team building process?

Answer 15

Be sensitive to the diverse nature of the team and understand the cultural background of each member.
pg.62-63

Question 16

Which of the following methods of creating job interest is a process used to prepare capable individuals for advancement within the organization through the direction of a positive role model?

Answer 16

mentoring

pg.63

Question 17

Which of the following is NOT a way to create job interest within a unit?

Answer 17

controlling employees

pg.63-64

Question 18

Which method of creating job interest allows subordinates to take responsibility for their actions and decisions?

Answer 18

empowering employees

pg.63-64

Question 19

Which of the following is a way in which fire officers can reward employees?

Answer 19

make public acknowledgements of accomplishments

pg.63-64

Question 20

Counseling employees should

Answer 20

take place in private.

pg.65

Question 21

If change does not occur after an employee has been counseled:

Answer 21

subsequent counseling sessions may be required.

pg.65

Question 22

Which of the following statements about celebrating accomplishments is MOST accurate?

Answer 22

Announce the completing of a project to the rest of the organization.
pg.66

Question 23

Which of the following responsibilities of the company officer ensures an efficient and stable unit?

Answer 23

Promote and maintain health and safety policies within the workplace.
pg.66-67

Question 24

Which of the following is NOT an element that should be a part of the company officer’s supervisory style?

Answer 24

Ignore negative judgments of employees.

pg.68

Question 25

According to Robert. F. Hamm, which of the following is NOT a rule for delegating tasks?

Answer 25

Stress failures whenever necessary to obtain posivie results in the future.
pg.69