Chapter 3 Review Questions

Question 1

Define human caring.

Answer 1

the function in which a person expresses concern for the growth and well-being of another in an integrated application of the mind, body, and spirit designed to maximize positive outcomes

Question 2

Define professional care.

Answer 2

characterized by the application of the knowledge of a professional discipline, including its science, theory, practice, and art

Question 3

Define existential care.

Answer 3

compassion arising from an awareness of common bonds of humanity and common expressions, fates, and feelings

Question 4

Define communication.

Answer 4

a symbolic interaction

Question 5

Define health communication.

Answer 5

a subset of human communication that is concerned with how an individual in a society seeks to maintain health and deal with health-related issues

Question 6

Imaging professionals must provide _____ _____ in addition to professional caring and communication to satisfy the needs of the patient.

Answer 6

human caring

Question 7

Caring is an _____ analogous to truth and justice.

Answer 7

ideal

Question 8

List three of the obstacles to caring.

Answer 8

scarcity of time, technical priorities, impact of personal life, lack of training in caring for critically ill and terminal patients, lack of communication, societal pressures, lack of faith in oneself

Question 9

List three of the obstacles to communication.

Answer 9

physical noise and environment, inability to see or hear, relationships

Question 10

The human caring practiced by professionals is based on _____ and _____ values.

Answer 10

individual and institutional

Question 11

List three methods of developing caring skills.

Answer 11

empathy rotations, communications, and critical thinking classes, role modeling

Question 12

List three methods of improving communication skills.

Answer 12

objective self-evaluation, desire to change, employing active listening

Question 13

Explain the ways in which advocacy influences care for the imaging patient.

Answer 13

advocacy provides the imaging professional with the opportunity to support the patient in obtaining quality imaging services–this may involve gathering and understanding information concerning an exam, issues concerning helping, nurturing and maintaining autonomy may be affected by advocacy

Question 14

T/F: Caring involves initiative.

Answer 14

true

Question 15

T/F: A more caring demeanor cannot be developed.

Answer 15

false

Question 16

T/F: An ethical approach to problem solving is an expression of caring.

Answer 16

true

Question 17

T/F: Time constraints may have a detrimental effect on patient satisfaction.

Answer 17

true

Question 18

T/F: Caring can be fully attained with perfect human expression.

Answer 18

false

Question 19

T/F: The lack of training in caring for critically ill patients is an obstacle to caring.

Answer 19

true

Question 20

T/F: Most patients do not consult an attorney unless they are unhappy with the “care” they received.

Answer 20

true

Question 21

T/F: Trust and open communication between care provider and patient are major steps toward patient satisfaction.

Answer 21

true

Question 22

T/F: Very few of the patients you see have trouble with reading.

Answer 22

false

Question 23

Health literacy is:
a. being able to understand medical journals
b. part of the medical librarian curriculum
c. the ability to read, understand, and act on health care information
d. being able to read your chart

Answer 23

c. the ability to read, understand, and act on health care information

Question 24

The percentage of U.S. adults who are functionally illiterate is:
a. 15%
b. 85%
c. 30%
d. 48%

Answer 24

d. 48%

Question 25

T/F: There is nothing we can do to help patients with low literacy understand health care information.

Answer 25

false

Question 26

Tips to change the way health care professionals communicate with patients include:
a. slow down
b. avoid medical terms and use words that everyone understands
c. ask your patient to tell you what they understand
d. all of the above

Answer 26

d. all of the above

Question 27

T/F: “Caring” has no relationship to minimizing the risk of litigation.

Answer 27

false

Question 28

T/F: Federal and state statutes define and mandate caring.

Answer 28

false

Question 29

T/F: Most patients injured as a result of negligence file malpractice suits.

Answer 29

false

Question 30

T/F: Patient dissatisfaction has been linked to the filing of malpractice claims.

Answer 30

true