Chapter 3 - organisational and business structures Flashcards

1
Q

what is defined
formed by the grouping of people into departments or sections and the allocations of responsibility and authority.

A

organisational structure

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2
Q

what is unity of command

A

subordinate should receive orders from only one manager

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3
Q

what is described
there should only be one manager for each activity

A

unity of direction

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4
Q

what is described
authority should flow down a single chain of command

A

scalar chain

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5
Q

What is described
work should be specialised into single tasks

A

division of work

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6
Q

three methods of communicating organisational strcuture

A

organisational charg
organisational manual
job descritpion

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7
Q

what is defined
business broken down into autonomous regions or product business, each with its own revenues, expenditures and capital asset purchase programmes, each with own profit responsibility

A

divisionalisation

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8
Q

what is described
organisation in which decision making authority is concentrated in one place at the strategic apex

A

centralised organisation

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9
Q

what is defined
the number of people reporting to one person

A

span of control

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10
Q

What is the scalar chain

A

the chain of command from the most senior to most junior role

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11
Q

What is described
business which in relation to size has large number of levels in management hierarchy normally because there are narrow spans of control

A

Tall business

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12
Q

What is described
business which in relation to size has small number of levels in management hierarchy normally because there are wide spans of control

A

Flat business

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13
Q

what kind of business is described
stable efficient suitable for slow changing operating environments

A

mechanistic

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14
Q

What type of business is described
flexible adaptive and suitable for fast changing or dynamic operating environments

A

organic businesses

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15
Q

What is defined
a continuous organisation of official functions bound by rules

A

Bureaucracy

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16
Q

Characteristics of bureaucracy SHIP RUST

A

Specialisation and training
hierarchy of roles
Impersonal nature
Professional nature of employment

Rationality
Uniformity in performance of task
Stability
Technical competence

17
Q

Organic organisation - status control mechanism

A

differences of status determined by people’s greater expertise and experience

18
Q

Organic organisation - commitment control mechanism

A

Degree of commitment employees have to the goals of the business and the team is more extensive

19
Q

Organic organisation - shared values and culture control mechanism

A

hierarchal control replaced by development of shared belief and values

20
Q

a bureaucracy is suited to a situation where the business environment is

A

static and simple

21
Q

in divisional structure which is the key building block

A

middle line