Chapter 3: marketing environment Flashcards

1
Q

marketing environment

A

the actors and forces outside marketing that affect marketing management’s ability to build and maintain successful relationships with target customers

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2
Q

Microenvironment

A

actors close to the company that affect its ability to serve its customers

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3
Q

What are the main actors in the microenvironment

A

company, suppliers, marketing intermediaries, competitors, publics and customers

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4
Q

macroenvironment

A

large societal forces that affect the actors in the microenvironment

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5
Q

demography

A

the study of human populations in terms of size, density, location, age, gender, race, occupation and other statistics

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6
Q

baby boomers

A

those born between 1946 and 1964. This is the wealthiest generation in US history and is digitally active and increasingly social media savvy

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7
Q

Generation x

A

Born between 1965 and 1976. They are sensible shoppers who research products before they consider to purchase and prefer quality over quantity

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8
Q

Millenials

A

between 1977 and 2000. They are comfortable with digital technology and engage with brands in a new way

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9
Q

Generation z

A

people born after 2000, forming new brand relationships that will affect their buying well into the future. They do product research before buying a product

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10
Q

generational marketing

A

some experts warn that marketers need to be careful about turning off one generation each time they craft a product or message that appeals effectively to another

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11
Q

the changing American family

A

marketing must consider the special needs of nontraditional households because they are now growing more rapidly than traditional households

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12
Q

geographic shifts in population

A

period of great migratory movement between and within countries

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13
Q

economic environment

A

economic factors that affect consumer purchasing power and spending patterns. Marketers should pay attention to income distribution and income levels

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14
Q

natural environment

A

the physical environment and the natural resources that are needed as inputs by marketers or that are affected by marketing activities

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15
Q

environmental sustainability

A

developing strategies and practices that create a world economy that the planet can support indefinitely

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16
Q

technological environment

A

forces that create new technologies, creating new product and market opportunities

17
Q

political environment

A

laws, government agencies, and pressure groups that influence and limit various organizations and individuals in a given society

18
Q

socially responsible behaviour

A

enlightened companies encourage their managers to look beyond what the regulatory system allows and simply “do the right thing”

19
Q

cause related marketing

A

companies are linking themselves to worthwhile causes

20
Q

the cultural environment

A

institutions and other forces that affect a society’s basic values, perceptions, preferences and behaviors. People grow in a particular society that shapes their basic beliefs and values

21
Q

the persistence of cultural values

A

people hold beliefs and values and these shape more specific attitudes and behaviors found in everyday lives

22
Q

peoples view of themselves

A

people vary in their emphasis on serving themselves versus serving others. some seek personal pleasure and others self realization

23
Q

peoples views of others

A

peoples attitudes towards and interactions with others shift over time

24
Q

peoples views of organizations

A

people vary in their attitudes toward corporations, government agencies, trade unions, universities and other organizations

25
peoples views of society
people vary in their attitudes towards society
26
peoples views of nature
people vary in their attitudes toward the natural world and environment
27
peoples view of the universe
people vary in their beliefs about the origins of the universe and their place in it