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Fire Officer- Principles and Practices 4th ed. > Chapter 3- Leading a Team > Flashcards

Chapter 3- Leading a Team Flashcards

1
Q

What do the bugles fire officers wear represent?

A

the ability to communicate effectively.

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2
Q

How does a fire officer influence people to complete tasks? (3)

A

be skilled at:

  1. communicator
  2. active listener
  3. fire- ground commander
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3
Q

How does a fire officer meet his supervisory responsibilities? (3)

A
  1. make effective decisions
  2. properly assign tasks
  3. understand grievance process
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4
Q

How does a fire officer develop members? (3)

A
  1. effective skill training
  2. evaluation of competence
  3. address member- related propblems
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5
Q

When is succesful communication achieved?

A

when 2 people can exchange information and develop mutual understanding.

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6
Q

What are the parts of the communication cycle? (5)

A
  1. Message
  2. Sender
  3. Medium (with noise)
  4. Receiver
  5. Feedback
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7
Q

What is the message?

A
  • contains only information to be conveyed; does not have to be only written or spoken
  • can be physical experessions (ex. facial expressions)
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8
Q

Who is responsible for the receiver properly understanding the message?

A

the sender

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9
Q

What may influence interpretation of sender’s message? (4)

A
  1. tone of voice/ facial expression
  2. body language
  3. mannerisms
  4. other nonverbal clues
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10
Q

What is the Medium?

A

the method used to convey the info from the sender to the receiver

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11
Q

How does medium influence importance of message?

A

posting note on bulletin board (not super important) vs. announcing message at roll call (important)

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12
Q

What is environmental noise?

A

physical/ sociological condition that interferes with message

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13
Q

What are examples of environmental noise? (3)

A
  1. physical noise- background sounds, conversations
  2. visual distractions
  3. distracted receiver (thinking about something else)
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14
Q

What are examples of sociological environmental noise? (2)

A
  1. prejudice

2. Bias

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15
Q

How to minimize sociological environmental noise? (8)

A
  1. do not struggle for power
  2. be firm and clear about important matters
  3. keep emotions in check
  4. be aware of tone of voice and work selection
  5. do not assume reeiver has understood message (encourage questions)
  6. seek feedback
  7. provide appropriate level of detail
  8. watch out for conflicting orders
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16
Q

What is the receiver’s responsibility?

A

to capture and interpret the information as intended by sender

17
Q

What does feedback do?

A

completes the communication cycle by confirming receipt and verifying receiver’s interpretation of message

  • receiver should repeat key points of sender’s message
18
Q

How can active listening be achieved? (3)

A
  1. good eye contact
  2. alert body posture
  3. frequent use of verbal engagement
19
Q

How can one improve listening skills? (5)

A
  1. don’t assume anything
  2. don’t interrupt
  3. try to understand the need
  4. look for real reason person wants your attention
  5. do not react too quickly
20
Q

What are key points of emergency communications? (8)

A
  1. be direct
  2. speak clearly
  3. use normal tone of voice
  4. hold radio 2” (5cm) from mouth
  5. allow for delay after keying mic
  6. use plain English rather than “10codes”
  7. use common terminology
  8. avoid noisy environments
21
Q

What should Initial Report to Dispatch include? (8)

A
  1. identify apparatus arriving at scene
  2. brief description of incident situation
  3. obvious conditions (working fire, multiple victims, etc)
  4. brief description of action to be taken
  5. declaration of strategy to be used (offensive/ defensive)
  6. est. command
  7. obvious safety concerns
  8. request/ release resources as req’d
22
Q

What is C-A-N report? (3)

A

C- Conditions: smoke/ heat, obstacles, what is burning

A- Actions: primary search, finishing assigned objective

N- Needs: tools/ equipment, urgent assistance, ventilation

23
Q

What is a good practice of delivering a radio report? (5)

A
  1. think first
  2. position the mic
  3. depress the key
  4. take a breath
  5. send concise, specific message
24
Q

What areas does fire officer need to keep chief officer informed of? (3)

A
  1. progress toward performance goals and project objectives
  2. matters that may cause controversary (conflicts between shifts, disciplinary issues)
  3. attitudes and morale
25
Q

What are the steps to ensure high quality decision making? (5)

A
  1. Define the problem
  2. generate alternative solutions (brainstorm)
  3. select a solution
  4. implement the solution
  5. evaluate the result
26
Q

What is important when selecting a selecting a solution to a problem?

A

base solution on criteria that is important to department, officer (use mission statement for guidance)

27
Q

What is one of the most challenging aspects of problem solving?

A

implementing solution (coordination of different people, need “buy-in” from people to perform the task)

28
Q

What should be a standard part of any problem- solving activity?

A

evaluating to see if solution produced desired results

29
Q

What are the responsibilities of the fire officer? (2)

A
  1. idenrifying hazards

2. mitigating dangerous conditions to provide a safe work environment for FF

30
Q

What are core fire officer tasks? (2)

A
  1. training

2. coaching

31
Q

What is def’n of Training?

A

process of achieving proficiency through instruction and hands-on practice in the operation of equipment and systems used in performance of assigned duties.

32
Q

What is def’n of coaching?

A

method of directing, instructing and training a person or group of people with the aim of achieving some goal or developing specific skills

33
Q

What is the 4 Step Method of Skill Training? (4)

A
  1. Prepare
  2. Present
  3. Apply
  4. Evaluate
34
Q

What is unconciously competent?

A

when completing a task so well it becomes automatic

35
Q

What are the levels of understanding a skill? (4)

A
  1. Unconcious incompetence
  2. Concious incompetence
  3. concious competence
  4. unconcious competence
36
Q

When do students lose focus during passive learning?

A

after 15-20mins

37
Q

What are the categories of psychomotor skill levels? (4)

A
  1. Initial- knows basic info, needs assistance
  2. Plateau- knows 85% of info, considered compete
  3. Latency- knows info after several months of learning it
  4. Mastery- knows info without fail.
38
Q

What is the basis of the Conflict Resolution Model? (4)

A
  1. Drain the emotional bubble (active listening, write notes)
  2. Understand the complainant’s viewpoint
  3. Help the complainant feel understood (paraphrase and repeat back)
  4. Identify the cmplainant’s expectation for resolution
39
Q

What are warning signs of stress- related issues? (5)

A
  1. Isolation from others
  2. disturbed sleep
  3. increased irritability
  4. decreased interest in significant activities
  5. self- destructive or reckless behaviour

Fire Officer- Principles and Practices 4th ed. (8 decks)

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