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Red Book > Chapter 3: Leadership and Supervision > Flashcards

Chapter 3: Leadership and Supervision Flashcards

1
Q

Along with leadership, a company officer must learn two additional skills, _______ and ________?

A

Supervision and management

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2
Q

What is the term of an evaluation method that incorporates feedback from multiple sources such as the worker, his/her peers, superiors, subordinates, and customers?

A

360-degree feedback evaluation

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3
Q

What is the first step in developing leadership skills?

A

Study successful leaders and develop your own list of leadership traits

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4
Q

Part of developing leadership skills is establishing priorities, what is the first, second, and third priorities that a company officer should establish?

A

1 = Emergency response
2 = Pre-emergency readiness
3 = Administration

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5
Q

What is the term for the ability to identify the components of a situation, assess the need for action, determine the nature of the necessary intervention, initiate action, and to be perceived as having the ability to take this action?

A

Command presence

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6
Q

Command presence inspires confidence from who?

A

Subordinates
Administration
Public

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7
Q

What attributes or personalty characteristics are needed to develop command presence?

A 
Self-confidence
	Trustworthiness
	Consistency
	Responsibility
	Acceptance
	Expertise
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8
Q

How many steps are there to creating command presence?

A

8

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9
Q

What are the eight steps of command presence?

A

Determine what the situation is
Know what resources are available
Develop the strategy and tactics to resolve the issue
Listen to all points of view, when appropriate
Make the decision
Implement the decision
Evaluate the decision and modify as necessary
Take responsibility for the decision

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10
Q

What is the second step of command presence?

A

Know what resources are available to apply to the situation

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11
Q

What is the fourth step of command presence?

A

Listen to all points of view, when appropriate

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12
Q

What is the sixth step of command presence?

A

Implement the decision

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13
Q

What is the eighth step of command presence?

A

Take responsibility for the decision

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14
Q

What is the seventh step of command presence?

A

Evaluate the decision and modify as necessary

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15
Q

What is the sixth step of command presence?

A

Implement the decision

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16
Q

What is the fourth step of command presence?

A

Listen to all points of view, when appropriate

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17
Q

What is the second step of command presence?

A

Know what resources are available to apply to the situation

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18
Q

Ethics is also sometimes called what?

A

Moral philosophy

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19
Q

What is the term for the agreed-upon philosophical principles that define what is correct and proper behavior for the members of a society?

A

Ethics

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20
Q

What defines what is right and proper conduct for the individual in all relationships and activities?

A

Ethics

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21
Q

Ethical behavior is a trait that individuals learn primarily from who?

A

Families

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22
Q

Ethical behavior is a trait that individuals learn primarily from their families and secondarily from who?

A 
Religious organizations
	Educational institutions
	Society
	Friends
	Peers
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23
Q

Most fire service organizations endorse what four ethical values?

A

Honesty
Integrity
Impartiality
Fairness

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24
Q

What is step 1 of the three step ethics check?

A

Is it legal?

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25
Q

What is step 2 of the three step ethics check?

A

Is it fair to all concerned?

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26
Q

What is step 3 of the three step ethics check?

A

How will it make me feel about myself

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27
Q

Starting and/or spreading rumors is an example of what type of mentality? Bottom-line, short-cut, or exploitive?

A

Exploitive mentality

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28
Q

Failing to appropriately complete overhaul because of dinner time is an example of what type of mentality? Bottom-line, short-cut, or exploitive?

A

Short-cut mentality

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29
Q

Taking credit for the work of others is an example of what type of mentality? Bottom-line, short-cut, or exploitive?

A

Exploitive mentality

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30
Q

Focusing on subscription receipts versus performing necessary fire fighting operations is an example of what type of mentality? Bottom-line, short-cut, or exploitive?

A

Bottom-line

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31
Q

Engaging in sexual harassment and discriminating are an example of what type of mentality? Bottom-line, short-cut, or exploitive?

A

Exploitive mentality

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32
Q

How many main reasons are there for lying?

A

4

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33
Q

What are the four main reasons for lying?

A

Basic needs
Affiliation
Self-esteem
Self-gratification

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34
Q

“Increase the perceived competence of an individual in the eyes of others” is a description describing what reason for lying: basic needs, affiliation, self esteem, or self gratification?

A

Self esteem

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35
Q

“Create, prolong, or avoid social relationships, such as hazing” is a description describing what reason for lying: basic needs, affiliation, self esteem, or self gratification?

A

Affiliation

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36
Q

“Increase an individuals personal enjoyment” is a description describing what reason for lying: basic needs, affiliation, self esteem, or self gratification?

A

Self gratification

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37
Q

Spreading gossip is a form of lying that addresses what need: basic needs, affiliation, self esteem, or self gratification?

A

Self esteem

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38
Q

Substance abuse and illegal gambling describes what need for lying: basic needs, affiliation, self esteem, or self gratification?

A

Self gratification

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39
Q

How many pages should an ethics program statement be?

A

1-2 pages

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40
Q

The responsibility for the development of an ethical culture within the organization belongs to who?

A

Everyone in the organization

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41
Q

Who came up with the quote “Do not impose on others what you yourself do not want”?

A

Confucius

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42
Q

What year did Confucius come up with the quote “Do not impose on others what you yourself do not want”?

A

6th century B.C.E.

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43
Q

What is the term for the process of directing, overseeing, and controlling the activities of other individuals?

A

Supervision

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44
Q

What is the term that refers to the administration and control of projects, programs, situations, or
organizations?

A

Management

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45
Q

A supervisor is anyone who is responsible for the activities of how many subordinate employees?

A

1 or more

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46
Q

A company officer’s priorities are based primarily on what?

A

Services provided and mission of the organization

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47
Q

What is the most effective method for assisting employees on how to resolve personal problems?

A

Refer to EAP

48
Q

The first line supervisor should categorize activities into how many levels of priorities?

A

3

49
Q

The first line supervisor should categorize activities into 3 levels of priority, what are they?

A

Emergency response
Preparation for emergency response
Organizational duties
pg. 65 and 58

50
Q

To meet the priorities established for the company officer what three preparation activities should the company officer perform?

A

Indirect preparation for emergency response
Direct preparation for emergency response
Application of efficient organizational skills

51
Q

Which preparation activity: indirect, direct, or application, includes making sure unit members are physical and mentally prepared to respond to emergency situations?

A

Indirect preparation for emergency response

52
Q

Which preparation activity: indirect, direct, or application, includes the completion of reports and records, station maintenance, and other administrative duties assigned to the officer?

A

Application of efficiency organizational skills

53
Q

Which preparation activity: indirect, direct, or application, includes training and drilling as a team, ensuring the readiness of tools and equipment?

A

Direct preparation for emergency response

54
Q

What is the term for a pattern of thinking that includes self deception, peer pressure, and conformity to group ethics and values?

A

Groupthink

55
Q

What is the best tool for combating groupthink?

A

Team diversity

56
Q

What does the acronym SMART stand for?

A 
Specific
	Measurable
	Attainable
	Relevant
	Time-bound or timely
57
Q

What is the purpose of the acronym SMART?

A

To establish and communicate objectives

58
Q

Employees should be involved in establishing goals and objectives using one of three methods, what are the three methods?

A

Require employee to accomplish a specific task
Delegate tasks
Use democratic leadership principles

59
Q

What are the four stages of the four stage development model of building an effective team?

A

Forming
Storming
Norming
Performing

60
Q

The most critical aspect of successful team development is to reduce the amount of time the group spends in which phase of the four stage model of building an effective team?

A

Storming phase

61
Q

What phase of the four stage model of building an effective team is critical within the team development process and one in which a company officer can have a significant effect?

A

Forming phase

62
Q

Which phase of the four stage model for building an effective team does the leader transition into the role of team member, allowing other team members to share leadership responsibilities?

A

Norming phase

63
Q

Which phase of the four stage model for building an effective team is when the group is a true team with leadership shared by all members?

A

Performing phase

64
Q

If the four stage model of building an effective team is used for a project what is the fifth stage?

A

Adjourning

65
Q

When is adjourning used as the fifth stage of the four stage model for building an effective team?

A

Projects

66
Q

What happens during the adjourning stage of the four stage model for building an effective team?

A

Termination of the group task

67
Q

What are four actions a company officer can take to create a work environment that motivates and supports personnel?

A

Empower employees
Provide rewards and incentives
Coaching, counseling, and mentoring members of the unit
Celebrate accomplishments

68
Q

Empowering employees is a form of _________?

A

Delegation

69
Q

What is step 1 of the empowerment process?

A

Identify the problem. The solution must be attainable

70
Q

What is step 2 of the empowerment process?

A

State that all solutions will be considered, but the best one will be adopted

71
Q

What is step 3 of the empowerment process?

A

Explain the reality that outside forces may prevent the adoption some results

72
Q

What is critical to the volunteer staffing component and improves moral in combination and career departments?

A

Reward and award programs

73
Q

_______ is a process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performance: coaching, counseling, mentoring?

A

Coaching

74
Q

_______ is a formal process which assists participants in identifying and resolving personal, behavioral, or career problems that are adversely affecting performance: coaching, counseling, or mentoring?

A

Counseling

75
Q

_______ is used to better prepare individuals for their roles and responsibilities within the organization under the direction of a positive role model: coaching, counseling, or mentoring?

A

Mentoring

76
Q

What is the term of a formal process which assists participants in identifying and resolving personal, behavioral, or career problems that are adversely affecting performance?

A

Counseling

77
Q

The proper method for counseling an employee includes how many steps?

A

4

78
Q

What is step 3 of the counseling process?

A

Gain a commitment for change

79
Q

What is step 1 of the counseling process?

A

Describe the current performance

80
Q

What is step 4 of the counseling process?

A

Follow up the commitment

81
Q

What is step 2 of the counseling process?

A

Describe the desired performance

82
Q

Managing is the process of controlling or directing available resources for the purpose of achieving a goal or objective though what two things?

A

Authority or persuasion

83
Q

The primary resources provided by tax (fee) payers through political and economic support are generally considered to be what?

A 
Personnel
	Facilities
	Apparatus (vehicles)
	Tools and equipment
	Legal jurisdiction (authority)
84
Q

NFPA 1021 defines the Level 1 officer as a supervisor or manager?

A

Supervisor

85
Q

NFPA 1021 defines the Level II officer as a supervisor or manager?

A

Manager

86
Q

The management process includes how many functions?

A

4

87
Q

What are the four functions of the management process?

A

Planning
Organizing
Directing
Controlling

88
Q

What function of the management process is the foundation?

A

Planning function

89
Q

Directing is a ________ approach to managing?

A

Proactive approach

90
Q

Which management function encompasses the broadest view and the narrowest view of the organization, including the mission statement: Planning, organizing, directing, or controlling?

A

Planning

91
Q

Which management function guides, influences, inspires and motivates employees to achieve the goals and objectives within a group: planning, organizing, directing, or controlling?

A

Directing

92
Q

Which management function coordinates tasks and resources to accomplish the units goals and objectives: planning, organizing, directing, or controlling?

A

Organizing

93
Q

Which management function sets performance standards, measures and report the actual performance, compares the performance standard with the actual performance, and takes preventive or corrective action to close the gap between the two levels of performance: planning, organizing, directing, or controlling?

A

Controlling

94
Q

What management skills should an effective company officer possess?

A

Administrative skills
Human and communication skills
Conceptual and decision making skills

95
Q

Plans are generally classified based on the frequency with which they are used how many broad categories are established for plans?

A

2

96
Q

Plans developed by the planning function of the management process are categorized as what?

A 
Standing
	Single use
	Strategic
	Operational/administrative
	Contingency
97
Q

What type of plan is an alternative plan that can be implemented in the event of unforeseen events that make original plans unsuitable?

A

Contingency plans

98
Q

What type of plan attempts to take into account the external factors that will affect the organization, such as changes in the economy, demographics, service requirements, hazards, and technology?

A

Strategic plans

99
Q

What type of plans are usually intended to reach an objective within a short period of time?

A

Single use

100
Q

Are operational/administrative plans subjective or objective?

A

Objective

101
Q

Are strategic plans subjective or objective?

A

Subjective

102
Q

Which plans deals with external factors: strategic or operational/administrative?

A

Strategic

103
Q

Which plans deals with factors that are within the control of the organization: strategic or operational/administrative?

A

Operational/administrative

104
Q

What type of plan are policies, procedures, and rules that are used frequently to manage the day to day emergency and nonemergency unit activities?

A

Standing plans

105
Q

What type of plan focuses on how objectives will be accomplished?

A

Operational/administrative plans

106
Q

What type of plan helps ensure the consistent and equal application of authority while defining the responsibility within the organization?

A

Standing plan

107
Q

What type of plan charts the course of the organization over an indefinite future that is divided into definite time components?

A

Strategic

108
Q

What four skills are required to complete a task?

A

Planning
Organizing
Controlling
Evaluating

109
Q

What is the name for a statistical tool used in project management that is designed to analyze and represent the tasks involved in completing a given project?

A

Program (or Project) evaluation and Review Technique Chart or PERT Chart

110
Q

What function of the management process coordinates the tasks and resources to accomplish the unit’s goals and objectives?

A

Organizing

111
Q

Directing is a ________ approach to managing

A

Proactive

112
Q

What function of the management process creates the mission statement and sets goals and objectives?

A

Planning

113
Q

What function of the management process guides, influences, inspires, and motivates employees to achieve the goals and objectives within a group?

A

Directing

114
Q

What function of the management process establishes and implements the mechanisms to ensure the objectives are attained?

A

Controlling

115
Q

What function of the management process sets performance standards, then measures and reports the actual performance?

A

Controlling

116
Q

What function of the management process takes preventive or corrective action to close the gap between two levels of performance?

A

Controlling

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