Chapter 3: Leadership and Supervision Flashcards
1
Q
Along with leadership, a company officer must learn two additional skills, _______ and ________?
A
Supervision and management
2
Q
What is the term of an evaluation method that incorporates feedback from multiple sources such as the worker, his/her peers, superiors, subordinates, and customers?
A
360-degree feedback evaluation
3
Q
What is the first step in developing leadership skills?
A
Study successful leaders and develop your own list of leadership traits
4
Q
Part of developing leadership skills is establishing priorities, what is the first, second, and third priorities that a company officer should establish?
A
1 = Emergency response
2 = Pre-emergency readiness
3 = Administration
5
Q
What is the term for the ability to identify the components of a situation, assess the need for action, determine the nature of the necessary intervention, initiate action, and to be perceived as having the ability to take this action?
A
Command presence
6
Q
Command presence inspires confidence from who?
A
Subordinates
Administration
Public
7
Q
What attributes or personalty characteristics are needed to develop command presence?
A
Self-confidence Trustworthiness Consistency Responsibility Acceptance Expertise
8
Q
How many steps are there to creating command presence?
A
8
9
Q
What are the eight steps of command presence?
A
Determine what the situation is
Know what resources are available
Develop the strategy and tactics to resolve the issue
Listen to all points of view, when appropriate
Make the decision
Implement the decision
Evaluate the decision and modify as necessary
Take responsibility for the decision
10
Q
What is the second step of command presence?
A
Know what resources are available to apply to the situation
11
Q
What is the fourth step of command presence?
A
Listen to all points of view, when appropriate
12
Q
What is the sixth step of command presence?
A
Implement the decision
13
Q
What is the eighth step of command presence?
A
Take responsibility for the decision
14
Q
What is the seventh step of command presence?
A
Evaluate the decision and modify as necessary
15
Q
What is the sixth step of command presence?
A
Implement the decision
16
Q
What is the fourth step of command presence?
A
Listen to all points of view, when appropriate
17
Q
What is the second step of command presence?
A
Know what resources are available to apply to the situation
18
Q
Ethics is also sometimes called what?
A
Moral philosophy
19
Q
What is the term for the agreed-upon philosophical principles that define what is correct and proper behavior for the members of a society?
A
Ethics
20
Q
What defines what is right and proper conduct for the individual in all relationships and activities?
A
Ethics
21
Q
Ethical behavior is a trait that individuals learn primarily from who?
A
Families
22
Q
Ethical behavior is a trait that individuals learn primarily from their families and secondarily from who?
A
Religious organizations Educational institutions Society Friends Peers
23
Q
Most fire service organizations endorse what four ethical values?
A
Honesty
Integrity
Impartiality
Fairness
24
Q
What is step 1 of the three step ethics check?
A
Is it legal?
25
What is step 2 of the three step ethics check?
Is it fair to all concerned?
26
What is step 3 of the three step ethics check?
How will it make me feel about myself
27
Starting and/or spreading rumors is an example of what type of mentality? Bottom-line, short-cut, or exploitive?
Exploitive mentality
28
Failing to appropriately complete overhaul because of dinner time is an example of what type of mentality? Bottom-line, short-cut, or exploitive?
Short-cut mentality
29
Taking credit for the work of others is an example of what type of mentality? Bottom-line, short-cut, or exploitive?
Exploitive mentality
30
Focusing on subscription receipts versus performing necessary fire fighting operations is an example of what type of mentality? Bottom-line, short-cut, or exploitive?
Bottom-line
31
Engaging in sexual harassment and discriminating are an example of what type of mentality? Bottom-line, short-cut, or exploitive?
Exploitive mentality
32
How many main reasons are there for lying?
4
33
What are the four main reasons for lying?
Basic needs
Affiliation
Self-esteem
Self-gratification
34
“Increase the perceived competence of an individual in the eyes of others” is a description describing what reason for lying: basic needs, affiliation, self esteem, or self gratification?
Self esteem
35
“Create, prolong, or avoid social relationships, such as hazing” is a description describing what reason for lying: basic needs, affiliation, self esteem, or self gratification?
Affiliation
36
“Increase an individuals personal enjoyment” is a description describing what reason for lying: basic needs, affiliation, self esteem, or self gratification?
Self gratification
37
Spreading gossip is a form of lying that addresses what need: basic needs, affiliation, self esteem, or self gratification?
Self esteem
38
Substance abuse and illegal gambling describes what need for lying: basic needs, affiliation, self esteem, or self gratification?
Self gratification
39
How many pages should an ethics program statement be?
1-2 pages
40
The responsibility for the development of an ethical culture within the organization belongs to who?
Everyone in the organization
41
Who came up with the quote “Do not impose on others what you yourself do not want”?
Confucius
42
What year did Confucius come up with the quote “Do not impose on others what you yourself do not want”?
6th century B.C.E.
43
What is the term for the process of directing, overseeing, and controlling the activities of other individuals?
Supervision
44
What is the term that refers to the administration and control of projects, programs, situations, or
organizations?
Management
45
A supervisor is anyone who is responsible for the activities of how many subordinate employees?
1 or more
46
A company officer’s priorities are based primarily on what?
Services provided and mission of the organization
47
What is the most effective method for assisting employees on how to resolve personal problems?
Refer to EAP
48
The first line supervisor should categorize activities into how many levels of priorities?
3
49
The first line supervisor should categorize activities into 3 levels of priority, what are they?
Emergency response
Preparation for emergency response
Organizational duties
pg. 65 and 58
50
To meet the priorities established for the company officer what three preparation activities should the company officer perform?
Indirect preparation for emergency response
Direct preparation for emergency response
Application of efficient organizational skills
51
Which preparation activity: indirect, direct, or application, includes making sure unit members are physical and mentally prepared to respond to emergency situations?
Indirect preparation for emergency response
52
Which preparation activity: indirect, direct, or application, includes the completion of reports and records, station maintenance, and other administrative duties assigned to the officer?
Application of efficiency organizational skills
53
Which preparation activity: indirect, direct, or application, includes training and drilling as a team, ensuring the readiness of tools and equipment?
Direct preparation for emergency response
54
What is the term for a pattern of thinking that includes self deception, peer pressure, and conformity to group ethics and values?
Groupthink
55
What is the best tool for combating groupthink?
Team diversity
56
What does the acronym SMART stand for?
```
Specific
Measurable
Attainable
Relevant
Time-bound or timely
```
57
What is the purpose of the acronym SMART?
To establish and communicate objectives
58
Employees should be involved in establishing goals and objectives using one of three methods, what are the three methods?
Require employee to accomplish a specific task
Delegate tasks
Use democratic leadership principles
59
What are the four stages of the four stage development model of building an effective team?
Forming
Storming
Norming
Performing
60
The most critical aspect of successful team development is to reduce the amount of time the group spends in which phase of the four stage model of building an effective team?
Storming phase
61
What phase of the four stage model of building an effective team is critical within the team development process and one in which a company officer can have a significant effect?
Forming phase
62
Which phase of the four stage model for building an effective team does the leader transition into the role of team member, allowing other team members to share leadership responsibilities?
Norming phase
63
Which phase of the four stage model for building an effective team is when the group is a true team with leadership shared by all members?
Performing phase
64
If the four stage model of building an effective team is used for a project what is the fifth stage?
Adjourning
65
When is adjourning used as the fifth stage of the four stage model for building an effective team?
Projects
66
What happens during the adjourning stage of the four stage model for building an effective team?
Termination of the group task
67
What are four actions a company officer can take to create a work environment that motivates and supports personnel?
Empower employees
Provide rewards and incentives
Coaching, counseling, and mentoring members of the unit
Celebrate accomplishments
68
Empowering employees is a form of _________?
Delegation
69
What is step 1 of the empowerment process?
Identify the problem. The solution must be attainable
70
What is step 2 of the empowerment process?
State that all solutions will be considered, but the best one will be adopted
71
What is step 3 of the empowerment process?
Explain the reality that outside forces may prevent the adoption some results
72
What is critical to the volunteer staffing component and improves moral in combination and career departments?
Reward and award programs
73
_______ is a process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performance: coaching, counseling, mentoring?
Coaching
74
_______ is a formal process which assists participants in identifying and resolving personal, behavioral, or career problems that are adversely affecting performance: coaching, counseling, or mentoring?
Counseling
75
_______ is used to better prepare individuals for their roles and responsibilities within the organization under the direction of a positive role model: coaching, counseling, or mentoring?
Mentoring
76
What is the term of a formal process which assists participants in identifying and resolving personal, behavioral, or career problems that are adversely affecting performance?
Counseling
77
The proper method for counseling an employee includes how many steps?
4
78
What is step 3 of the counseling process?
Gain a commitment for change
79
What is step 1 of the counseling process?
Describe the current performance
80
What is step 4 of the counseling process?
Follow up the commitment
81
What is step 2 of the counseling process?
Describe the desired performance
82
Managing is the process of controlling or directing available resources for the purpose of achieving a goal or objective though what two things?
Authority or persuasion
83
The primary resources provided by tax (fee) payers through political and economic support are generally considered to be what?
```
Personnel
Facilities
Apparatus (vehicles)
Tools and equipment
Legal jurisdiction (authority)
```
84
NFPA 1021 defines the Level 1 officer as a supervisor or manager?
Supervisor
85
NFPA 1021 defines the Level II officer as a supervisor or manager?
Manager
86
The management process includes how many functions?
4
87
What are the four functions of the management process?
Planning
Organizing
Directing
Controlling
88
What function of the management process is the foundation?
Planning function
89
Directing is a ________ approach to managing?
Proactive approach
90
Which management function encompasses the broadest view and the narrowest view of the organization, including the mission statement: Planning, organizing, directing, or controlling?
Planning
91
Which management function guides, influences, inspires and motivates employees to achieve the goals and objectives within a group: planning, organizing, directing, or controlling?
Directing
92
Which management function coordinates tasks and resources to accomplish the units goals and objectives: planning, organizing, directing, or controlling?
Organizing
93
Which management function sets performance standards, measures and report the actual performance, compares the performance standard with the actual performance, and takes preventive or corrective action to close the gap between the two levels of performance: planning, organizing, directing, or controlling?
Controlling
94
What management skills should an effective company officer possess?
Administrative skills
Human and communication skills
Conceptual and decision making skills
95
Plans are generally classified based on the frequency with which they are used how many broad categories are established for plans?
2
96
Plans developed by the planning function of the management process are categorized as what?
```
Standing
Single use
Strategic
Operational/administrative
Contingency
```
97
What type of plan is an alternative plan that can be implemented in the event of unforeseen events that make original plans unsuitable?
Contingency plans
98
What type of plan attempts to take into account the external factors that will affect the organization, such as changes in the economy, demographics, service requirements, hazards, and technology?
Strategic plans
99
What type of plans are usually intended to reach an objective within a short period of time?
Single use
100
Are operational/administrative plans subjective or objective?
Objective
101
Are strategic plans subjective or objective?
Subjective
102
Which plans deals with external factors: strategic or operational/administrative?
Strategic
103
Which plans deals with factors that are within the control of the organization: strategic or operational/administrative?
Operational/administrative
104
What type of plan are policies, procedures, and rules that are used frequently to manage the day to day emergency and nonemergency unit activities?
Standing plans
105
What type of plan focuses on how objectives will be accomplished?
Operational/administrative plans
106
What type of plan helps ensure the consistent and equal application of authority while defining the responsibility within the organization?
Standing plan
107
What type of plan charts the course of the organization over an indefinite future that is divided into definite time components?
Strategic
108
What four skills are required to complete a task?
Planning
Organizing
Controlling
Evaluating
109
What is the name for a statistical tool used in project management that is designed to analyze and represent the tasks involved in completing a given project?
Program (or Project) evaluation and Review Technique Chart or PERT Chart
110
What function of the management process coordinates the tasks and resources to accomplish the unit’s goals and objectives?
Organizing
111
Directing is a ________ approach to managing
Proactive
112
What function of the management process creates the mission statement and sets goals and objectives?
Planning
113
What function of the management process guides, influences, inspires, and motivates employees to achieve the goals and objectives within a group?
Directing
114
What function of the management process establishes and implements the mechanisms to ensure the objectives are attained?
Controlling
115
What function of the management process sets performance standards, then measures and reports the actual performance?
Controlling
116
What function of the management process takes preventive or corrective action to close the gap between two levels of performance?
Controlling
