Chapter 3 - History of Management Flashcards
Writing and Trade
Sumerians
Written commands and contracts
Hammurabi
Incentives
Nebuchadnezzar
Division of labor, coordination, and span of control
Ancient Egyptians
Division of labor, communication, and coordination
Sun Tzu
Development of bureaucracy
Han Dynasty
Division of labor
Ancient Greeks
Standardization
Romans
Accounting, corporations, multi-functional corporations
Italians
Brought management to English language
John Florio
When the field of management became necessary
Industrial Revolution
Father of Scientific Management
Fredrich Winslow Taylor
Contributions of Fredrich Winslow Taylor
- soldiering
- division of labor
-time studies
-cost control systems
-standardized equipment
-rest periods for workers
Focused on top managers and strategy setting
Administrative management
Father of administrative management
Henri Fayol
Identified methods to decrease fatigue and increase brick-laying efficiency by analyzing tasks performance through videos.
Motion Studies
Trained workers in optimized task execution techniques. Mandated photographing accident scenes. Established a system for employee promotion, training, and development
Frank and Lillian Gilberth
Emphasized the importance of attitudes, perceptions, desires in workplace performance
Human Relations Movement
Assessed effects of working conditions on productivity
Hawthorn Studies
Workers will comply with orders if they are indifferent to them. They do not have to agree with or support the orders
Zone of Indifference
Dominance
Compromise
Integration
Conflict resolution Strategies
One party sets the terms
Dominance
Neither side gets everything, mutual agreement reached
Compromise
Parties share preferences, aiming for joint agreement
Integration
