Chapter 3 - History of Management

Question 1

Writing and Trade

Answer 1

Sumerians

Question 2

Written commands and contracts

Answer 2

Hammurabi

Question 3

Incentives

Answer 3

Nebuchadnezzar

Question 4

Division of labor, coordination, and span of control

Answer 4

Ancient Egyptians

Question 5

Division of labor, communication, and coordination

Answer 5

Sun Tzu

Question 6

Development of bureaucracy

Answer 6

Han Dynasty

Question 7

Division of labor

Answer 7

Ancient Greeks

Question 8

Standardization

Answer 8

Romans

Question 9

Accounting, corporations, multi-functional corporations

Answer 9

Italians

Question 10

Brought management to English language

Answer 10

John Florio

Question 11

When the field of management became necessary

Answer 11

Industrial Revolution

Question 12

Father of Scientific Management

Answer 12

Fredrich Winslow Taylor

Question 13

Contributions of Fredrich Winslow Taylor

Answer 13

• soldiering
• division of labor
  -time studies
  -cost control systems
  -standardized equipment
  -rest periods for workers

Question 14

Focused on top managers and strategy setting

Answer 14

Administrative management

Question 15

Father of administrative management

Answer 15

Henri Fayol

Question 16

Identified methods to decrease fatigue and increase brick-laying efficiency by analyzing tasks performance through videos.

Answer 16

Motion Studies

Question 17

Trained workers in optimized task execution techniques. Mandated photographing accident scenes. Established a system for employee promotion, training, and development

Answer 17

Frank and Lillian Gilberth

Question 18

Emphasized the importance of attitudes, perceptions, desires in workplace performance

Answer 18

Human Relations Movement

Question 19

Assessed effects of working conditions on productivity

Answer 19

Hawthorn Studies

Question 20

Workers will comply with orders if they are indifferent to them. They do not have to agree with or support the orders

Answer 20

Zone of Indifference

Question 21

Dominance
Compromise
Integration

Answer 21

Conflict resolution Strategies

Question 22

One party sets the terms

Answer 22

Dominance

Question 23

Neither side gets everything, mutual agreement reached

Answer 23

Compromise

Question 24

Parties share preferences, aiming for joint agreement

Answer 24

Integration