Chapter 1 - Managing and Performing

Question 1

The 4 Functions of Management

Answer 1

Organizing
Leading
Controlling
Planning

Question 2

The most important function a manager performs is _________ with others

Answer 2

Communication

Question 3

The roles managers play

Answer 3

Informational
Interpersonal
Decisional

Question 4

Informational roles

Answer 4

Monitor
Disseminator
Spokesperson

Question 5

Seek and receive information from multiple sources (web, reports, contacts)

Answer 5

Monitor

Question 6

Pass information on to others in the organization through memos, emails, calls, etc

Answer 6

Disseminator

Question 7

Transmit information to people outside the organization through speeches, interviews, and written communication

Answer 7

Spokesperson

Question 8

Interpersonal roles

Answer 8

Figurehead
Leader
Liaison

Question 9

Perform formal duties like greetings visitors and signing contracts, and other legal documents

Answer 9

Figurehead

Question 10

Motivate, train, counsel, communicate, and direct subordinates

Answer 10

Leader

Question 11

Maintain and manage information links inside and outside the organization

Answer 11

Liaison

Question 12

Decisional roles

Answer 12

Entrepreneur
Disturbance Handler
Resource Allocator
Negotiator

Question 13

Initiate projects that lead to improvements; delegate idea-generation responsibilities to others and identify best ideas to act on

Answer 13

Entrepreneur

Question 14

Take corrective action during conflicts and crises; resolve disputes among subordinates

Answer 14

Disturbance Handler

Question 15

Decide who receives resources, manage schedules and budgets, and set priorities

Answer 15

Resource Allocator

Question 16

Represent a team, department, or organization regarding contracts, union negotiations, etc

Answer 16

Negotiator

Question 17

Management Hierarchy (top to bottom)

Answer 17

Executive Management
Middle Management
First-line Management
Rank-and-file employees

Question 18

Utilization of specialized tools, procedures, and techniques

Answer 18

Technical Skills

Question 19

Proficiency in working with people; understanding motivation and group dynamics

Answer 19

Human Relational Skills

Question 20

Capability to organize and analyze information for organizational improvement

Answer 20

Conceptual Skills