Chapter 3: Emotions and Moods Flashcards
Two Primary reasons why emotions were not given much research attention before
- Myth of rationality
- Wide-standing belief
A state of feeling a conscious mental reaction subjectively experienced as strong feeling usually directed toward a specific object and typically accompanied by physiological and behavioral changes in the body.
Emotions
Accdg. to _____________, ___________ are activated due to specific stimuli, which set off certain behavioral patterns.
Plutchik’s Sequential model; Emotions
He idenitifed the following (8) survival behaviors that drive our actions:
- Protection
- Destruction
- Incorporation
- Rejection
- Reproduction
- Reintegration
- Exploration
- Orientation
Elimination of barrier to the satisfaction of needs
Destruction
Investigating an environment
Exploration
Withdrawal, retreat
Protection
Reaction to loss of nutrient product
Reintegration
approach, contract, genetic exhanges
Reproduction
Ingesting Nourishment
Incorporation
Reaction to contact with an unfamiliar object
Orientation
Riddance response to harmful material
Rejection
Three major Emotional Terms
- Affect
- Emotion
- Moods
the feelings that tend to be less intense than emotions and often lack a contextual stimulus.
moods
The intense feelings that are directed at someone or something.
emotion
are more fleeting than moods; are clearly revealed by facial expressions
Emotions
The generic term that covers a broad range of feelings that people experience.
Affect
It’s an umbrella concept that encompasses both emotions and moods.
Affect
are more cognitive, they cause us to think or brood for a while.
Moods
a temporary, conscious state of mind or feeling; an angry, irritable or sullen state of mind.
Moods
are feelings that are longer lasting than emotions and have no clear starting point of formation.
Moods
Two types of moods
- Positive moods
- Negative moods
would exist when employees feel excited or enthusiastic – joy, gratitude, excitement, self-assurance, cheerfulness
Positive moods
can cause hostile employees who are stressed – anger, guilt, nervousness, stress, anxiety
Negative moods
(8) Sources of emotions and moods
- Personality
- Day of the week and time of the day
- Weather
- Social activities
- Sleep
- Exercise
- Age
- Gender
illusory correlation explains why people tend to think nice weather improves their mood. It occurs when people associate two events that in reality have no connection.
Weather
It is an employee’s expression of organizationally desired emotions during interpersonal transactions at work.
Emotional Labor
The true challenge arises when employees have to project one emotion while feeling another.
Emotional Labor
The disparity of projected emotions and the real feelings. The bottled-up feelings of frustration, anger and resentment can eventually lead to emotional exhaustion and burnout.
Emotional dissonance
are an individual’s actual emotions
Felt emotions
is hiding inner feelings and foregoing emotional expressions in response to display rules
Surface acting
is trying to modify our true inner feelings based on display rules
Deep acting
those that the organization requires workers to show and considers appropriate in a given job
Displayed emotions
It is the person’s ability to be self-aware to recognize his or her own emotions as they are experienced
Emotional Intelligence
It is the person’s ability to detect emotions in others
Emotional Intelligence
It is the person’s ability to manage emotional cues and information
Emotional Intelligence
the ability to detect emotions in others, controlling your own emotions, and handling social interactions well seems obvious as a way to business success
Intuitive appeal
True or False
Self aware people tend to be good at reading emotion cues. High EI is moderately associated with high job performance.
True
Employers should consider EI as a factor in hiring process, esp those jobs that requires high degree of social interaction.
Selection
People in good moods tend to be more _________
Creativity
Emotions and moods have important effects on _________.
decision-making
emotions and moods are important in ________ employees
Motivation
effective leaders rely on emotional appeals to help convey their messages
Leadership
it is an emotional process, however we say that a skilled negotiator has a “poker face”.
Negotiation
a worker’s emotional state influences customer service, which influences levels of repeat business and of customer satisfaction.
Customer service
the “catching” of emotions from others. It is important because customers who catch the positive moods or emotions of employees shop longer.
Emotional contagion
How can managers make use of (10) emotions and moods?
- Selection
- Decision-making
- Creativity
- Motivation
- Leadership
- Customer Service
- Negotiation
- Job attitudes
- Deviant workplace behaviors
- Safety and injury at work
studies have shown people who had a good day at work tend to be in a better mood at home that evening and vice versa
Job attitudes
anyone who has spent much time in an organization realizes people often behave in ways that violate established norms and threaten the organization, its members, or both.
Deviant workplace behaviors
bad moods can contribute to injury at work in several ways
Safety and injury at work
Implications for Managers (3)
- Understanding emotions
- Emotions matter
- Controlling emotions
True or False
Positive emotions can increase problem-solving skills
True
True or False
It is important for managers to understand emotions and moods so they can improve their ability to explain and predict a number of organizational behavior applications.
True
True or False
The status of Emotional Intelligence
It is still too early to tell whether the concept is useful. It is clear, though, that it’s here to stay.
True
True or False
EI is too vague a concept = the research definition of EI is too narrow and varied to be helpful
False
Ture or False
EI can be measured
False
True or False
The validity of EI is suspect – EI is related to intelligence and personality, once these factors are controlled for, EI has unique to offer
False
True or False
EI predicts criteria that matter;
EI is biologically based
True
True or False
The true challenge arises when employees have to project one emotion while feeling another.
True
True or False
Emotions and moods are closely connected and can influence each other.
True
The (4) Structure of Mood
- high negative affect
- high positive affect
- low positive affect
- low negative affect
4 high positive affect
- Alert
- Excited
- Elated
- Happy
4 low positive affect
- Sad
- Depressed
- Bored
- Fatigued
4 high negative affect
- Tense
- nervous
- Stressed
- Upset
4 low negative affect
- Calm
- Serene
- Relaxed
- Content
