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2-12. BA 3 - Human Behavior in Organization > Chapter 3: Emotions and Moods > Flashcards

Chapter 3: Emotions and Moods Flashcards

1
Q

Two Primary reasons why emotions were not given much research attention before

A
  1. Myth of rationality
  2. Wide-standing belief
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2
Q

A state of feeling a conscious mental reaction subjectively experienced as strong feeling usually directed toward a specific object and typically accompanied by physiological and behavioral changes in the body.

A

Emotions

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3
Q

Accdg. to _____________, ___________ are activated due to specific stimuli, which set off certain behavioral patterns.

A

Plutchik’s Sequential model; Emotions

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4
Q

He idenitifed the following (8) survival behaviors that drive our actions:

A
  1. Protection
  2. Destruction
  3. Incorporation
  4. Rejection
  5. Reproduction
  6. Reintegration
  7. Exploration
  8. Orientation
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5
Q

Elimination of barrier to the satisfaction of needs

A

Destruction

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6
Q

Investigating an environment

A

Exploration

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7
Q

Withdrawal, retreat

A

Protection

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8
Q

Reaction to loss of nutrient product

A

Reintegration

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9
Q

approach, contract, genetic exhanges

A

Reproduction

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10
Q

Ingesting Nourishment

A

Incorporation

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11
Q

Reaction to contact with an unfamiliar object

A

Orientation

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12
Q

Riddance response to harmful material

A

Rejection

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13
Q

Three major Emotional Terms

A
  1. Affect
  2. Emotion
  3. Moods
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14
Q

the feelings that tend to be less intense than emotions and often lack a contextual stimulus.

A

moods

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15
Q

The intense feelings that are directed at someone or something.

A

emotion

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15
Q

are more fleeting than moods; are clearly revealed by facial expressions

A

Emotions

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15
Q

The generic term that covers a broad range of feelings that people experience.

A

Affect

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15
Q

It’s an umbrella concept that encompasses both emotions and moods.

A

Affect

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16
Q

are more cognitive, they cause us to think or brood for a while.

A

Moods

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17
Q

a temporary, conscious state of mind or feeling; an angry, irritable or sullen state of mind.

A

Moods

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18
Q

are feelings that are longer lasting than emotions and have no clear starting point of formation.

A

Moods

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19
Q

Two types of moods

A
  1. Positive moods
  2. Negative moods
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20
Q

would exist when employees feel excited or enthusiastic – joy, gratitude, excitement, self-assurance, cheerfulness

A

Positive moods

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21
Q

can cause hostile employees who are stressed – anger, guilt, nervousness, stress, anxiety

A

Negative moods

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22
Q

(8) Sources of emotions and moods

A
  1. Personality
  2. Day of the week and time of the day
  3. Weather
  4. Social activities
  5. Sleep
  6. Exercise
  7. Age
  8. Gender
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23
Q

illusory correlation explains why people tend to think nice weather improves their mood. It occurs when people associate two events that in reality have no connection.

A

Weather

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24
Q

It is an employee’s expression of organizationally desired emotions during interpersonal transactions at work.

A

Emotional Labor

25
Q

The true challenge arises when employees have to project one emotion while feeling another.

A

Emotional Labor

26
Q

The disparity of projected emotions and the real feelings. The bottled-up feelings of frustration, anger and resentment can eventually lead to emotional exhaustion and burnout.

A

Emotional dissonance

27
Q

are an individual’s actual emotions

A

Felt emotions

28
Q

is hiding inner feelings and foregoing emotional expressions in response to display rules

A

Surface acting

29
Q

is trying to modify our true inner feelings based on display rules

A

Deep acting

30
Q

those that the organization requires workers to show and considers appropriate in a given job

A

Displayed emotions

31
Q

It is the person’s ability to be self-aware to recognize his or her own emotions as they are experienced

A

Emotional Intelligence

32
Q

It is the person’s ability to detect emotions in others

A

Emotional Intelligence

33
Q

It is the person’s ability to manage emotional cues and information

A

Emotional Intelligence

34
Q

the ability to detect emotions in others, controlling your own emotions, and handling social interactions well seems obvious as a way to business success

A

Intuitive appeal

35
Q

True or False

Self aware people tend to be good at reading emotion cues. High EI is moderately associated with high job performance.

A

True

36
Q

Employers should consider EI as a factor in hiring process, esp those jobs that requires high degree of social interaction.

A

Selection

36
Q

People in good moods tend to be more _________

A

Creativity

37
Q

Emotions and moods have important effects on _________.

A

decision-making

38
Q

emotions and moods are important in ________ employees

A

Motivation

39
Q

effective leaders rely on emotional appeals to help convey their messages

A

Leadership

40
Q

it is an emotional process, however we say that a skilled negotiator has a “poker face”.

A

Negotiation

41
Q

a worker’s emotional state influences customer service, which influences levels of repeat business and of customer satisfaction.

A

Customer service

42
Q

the “catching” of emotions from others. It is important because customers who catch the positive moods or emotions of employees shop longer.

A

Emotional contagion

43
Q

How can managers make use of (10) emotions and moods?

A
  1. Selection
  2. Decision-making
  3. Creativity
  4. Motivation
  5. Leadership
  6. Customer Service
  7. Negotiation
  8. Job attitudes
  9. Deviant workplace behaviors
  10. Safety and injury at work
44
Q

studies have shown people who had a good day at work tend to be in a better mood at home that evening and vice versa

A

Job attitudes

45
Q

anyone who has spent much time in an organization realizes people often behave in ways that violate established norms and threaten the organization, its members, or both.

A

Deviant workplace behaviors

45
Q

bad moods can contribute to injury at work in several ways

A

Safety and injury at work

46
Q

Implications for Managers (3)

A
  1. Understanding emotions
  2. Emotions matter
  3. Controlling emotions
47
Q

True or False

Positive emotions can increase problem-solving skills

A

True

47
Q

True or False

It is important for managers to understand emotions and moods so they can improve their ability to explain and predict a number of organizational behavior applications.

A

True

48
Q

True or False

The status of Emotional Intelligence

It is still too early to tell whether the concept is useful. It is clear, though, that it’s here to stay.

A

True

49
Q

True or False

EI is too vague a concept = the research definition of EI is too narrow and varied to be helpful

A

False

50
Q

Ture or False

EI can be measured

A

False

51
Q

True or False

The validity of EI is suspect – EI is related to intelligence and personality, once these factors are controlled for, EI has unique to offer

A

False

52
Q

True or False

EI predicts criteria that matter;
EI is biologically based

A

True

53
Q

True or False

The true challenge arises when employees have to project one emotion while feeling another.

A

True

54
Q

True or False

Emotions and moods are closely connected and can influence each other.

A

True

55
Q

The (4) Structure of Mood

A
  1. high negative affect
  2. high positive affect
  3. low positive affect
  4. low negative affect
56
Q

4 high positive affect

A
  1. Alert
  2. Excited
  3. Elated
  4. Happy
57
Q

4 low positive affect

A
  1. Sad
  2. Depressed
  3. Bored
  4. Fatigued
58
Q

4 high negative affect

A
  1. Tense
  2. nervous
  3. Stressed
  4. Upset
59
Q

4 low negative affect

A
  1. Calm
  2. Serene
  3. Relaxed
  4. Content

2-12. BA 3 - Human Behavior in Organization (4 decks)

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