Chapter 1: Human Behavior in Organization Flashcards
studies the influence that individuals, groups, and structure have on behavior within organizations.
Organizational Behavior
The chief goal of OB is ________________________.
to apply that knowledge toward improving an organization’s effectiveness.
Focal points of OB
- Jobs
- Absenteeism
- Turnover
- Productivity
- Human performance
- Management
Focus of OB course
- Motivation
- Leader behavior and power
- Interpersonal communication
- Group structure and processes
- Perceptions and attitudes
- Personality, emotions, and values
- Change processes
- Conflict and negotiation
- Work design
Examining the relationships. Knowing the Pros and Cons.
Systematic study
Source of Power
- Money
- Intelligence
- Position
People develop intuitive understandings of the behaviors of other people through experience.
Systematic study
You can improve your predictive ability by taking the systematic apprach to the study of human behavior.
Systematic study
Human Behavior is not a random. There are fundamental consistencies that underlie the behavior of all individuals.
Systematic study
Disciplines that contributes to OB field
- Psychology
- Social Psychology
- Sociology
- Anthropology
Person X leads to do Y, but only under conditions specified in Z - the contigency variables
Valid Predictions
Challenges & opportunities for OB
- The typical employee is getting older
- More women and people of color are in the workplace
- Global Competition
- Global Recession
The 3 levels of OB analysis
- Individual Level
- Group Level
- Organization level
Major Challenges
- Responding to economic pressures
- Managing workforce diversification
- Improving customer service
- Improving people skills
- Stimulating innovation and change
- Coping with “temporariness”
- Working with networked organizations
- Helping employees balance work-life conflicts
- Improving ethical behavior
True or False
Both managers and employees must learn to cope with temporariness.
True
True or False
Ob’s goal is to understand and practice human behavior in organizations.
True
True or False
Fundamental consistencies underlie behavior. It is more important than ever to leave OB concepts.
True
is the complimentary approach to systematic study that involves basing managerial decisions on the best possible scientific evidence.
EBM
Meaning of EBM
Evidenced-based Management
Managers must become more scientific about how they think about managerial problems and not rely on instinct.
Evidence-based Management
This natural ability to guess how people will react is most accurate when coupled with systemic thinking and evidence-based management.
Intuition
is your “gut feelings” about “what makes other tick.”
Intuition
is a study that seeks to measure, explain, and sometimes change behavior of human and other animals.
Psychology
The following are the contributors (psychology) of OB knowledge (4):
- Learning theorists
- Personality theorists
- Counseling psychologists
- Industrial and organizational psychologists
It is generally considered a branch of psychology that focuses on the concepts that blends both psychology and sociology to focus on people’s influence on one another.
Social Psychology
The important contributions of sociologists studies are
- organizational culture
- formal organization theory and structure
- organizational technology
- communications
- power and conflict.
Is the study of people in relation to their social environment or culture.
Sociology
is the study of societies to learn about human beings and their activities.
Anthropology
The contributions of ___________ to OB are the results of their work that makes us understands the differences in fundamental values, attitudes and behavior between people in different countries and within different organizations.
organizational culture, organizational environments, and differences among national cultures.
Anthropologists
group behavior is more than the sum of the behaviors of the individuals in it; additionally, individuals act differently when in groups.
Group level
organizational behavior, while composed of both individual and group behaviors, is more than the sum of its parts.
Organization system level
examines foundations of individual behavior: personality, values, perception, decision-making, motivation, emotions, and moods
Individual level
investigates the impact that individuals, group and structures have on behavior within an organization
Organizational Behavior
