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2-12. BA 3 - Human Behavior in Organization > Chapter 1: Human Behavior in Organization > Flashcards

Chapter 1: Human Behavior in Organization Flashcards

1
Q

studies the influence that individuals, groups, and structure have on behavior within organizations.

A

Organizational Behavior

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2
Q

The chief goal of OB is ________________________.

A

to apply that knowledge toward improving an organization’s effectiveness.

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3
Q

Focal points of OB

A
  • Jobs
  • Absenteeism
  • Turnover
  • Productivity
  • Human performance
  • Management
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4
Q

Focus of OB course

A
  • Motivation
  • Leader behavior and power
  • Interpersonal communication
  • Group structure and processes
  • Perceptions and attitudes
  • Personality, emotions, and values
  • Change processes
  • Conflict and negotiation
  • Work design
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5
Q

Examining the relationships. Knowing the Pros and Cons.

A

Systematic study

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5
Q

Source of Power

A
  1. Money
  2. Intelligence
  3. Position
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6
Q

People develop intuitive understandings of the behaviors of other people through experience.

A

Systematic study

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7
Q

You can improve your predictive ability by taking the systematic apprach to the study of human behavior.

A

Systematic study

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8
Q

Human Behavior is not a random. There are fundamental consistencies that underlie the behavior of all individuals.

A

Systematic study

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9
Q

Disciplines that contributes to OB field

A
  1. Psychology
  2. Social Psychology
  3. Sociology
  4. Anthropology
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10
Q

Person X leads to do Y, but only under conditions specified in Z - the contigency variables

A

Valid Predictions

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11
Q

Challenges & opportunities for OB

A
  1. The typical employee is getting older
  2. More women and people of color are in the workplace
  3. Global Competition
  4. Global Recession
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12
Q

The 3 levels of OB analysis

A
  1. Individual Level
  2. Group Level
  3. Organization level
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12
Q

Major Challenges

A
  1. Responding to economic pressures
  2. Managing workforce diversification
  3. Improving customer service
  4. Improving people skills
  5. Stimulating innovation and change
  6. Coping with “temporariness”
  7. Working with networked organizations
  8. Helping employees balance work-life conflicts
  9. Improving ethical behavior
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12
Q

True or False

Both managers and employees must learn to cope with temporariness.

A

True

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12
Q

True or False

Ob’s goal is to understand and practice human behavior in organizations.

A

True

13
Q

True or False

Fundamental consistencies underlie behavior. It is more important than ever to leave OB concepts.

A

True

14
Q

is the complimentary approach to systematic study that involves basing managerial decisions on the best possible scientific evidence.

A

EBM

15
Q

Meaning of EBM

A

Evidenced-based Management

15
Q

Managers must become more scientific about how they think about managerial problems and not rely on instinct.

A

Evidence-based Management

15
Q

This natural ability to guess how people will react is most accurate when coupled with systemic thinking and evidence-based management.

A

Intuition

15
Q

is your “gut feelings” about “what makes other tick.”

A

Intuition

16
Q

is a study that seeks to measure, explain, and sometimes change behavior of human and other animals.

A

Psychology

17
Q

The following are the contributors (psychology) of OB knowledge (4):

A
  1. Learning theorists
  2. Personality theorists
  3. Counseling psychologists
  4. Industrial and organizational psychologists
17
Q

It is generally considered a branch of psychology that focuses on the concepts that blends both psychology and sociology to focus on people’s influence on one another.

A

Social Psychology

17
Q

The important contributions of sociologists studies are

A
  1. organizational culture
  2. formal organization theory and structure
  3. organizational technology
  4. communications
  5. power and conflict.
18
Q

Is the study of people in relation to their social environment or culture.

A

Sociology

19
Q

is the study of societies to learn about human beings and their activities.

A

Anthropology

20
Q

The contributions of ___________ to OB are the results of their work that makes us understands the differences in fundamental values, attitudes and behavior between people in different countries and within different organizations.

organizational culture, organizational environments, and differences among national cultures.

A

Anthropologists

20
Q

group behavior is more than the sum of the behaviors of the individuals in it; additionally, individuals act differently when in groups.

A

Group level

20
Q

organizational behavior, while composed of both individual and group behaviors, is more than the sum of its parts.

A

Organization system level

20
Q

examines foundations of individual behavior: personality, values, perception, decision-making, motivation, emotions, and moods

A

Individual level

21
Q

investigates the impact that individuals, group and structures have on behavior within an organization

A

Organizational Behavior

2-12. BA 3 - Human Behavior in Organization (4 decks)

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