Chapter 3: Conflict And Conflict Management

Question 1

2 types of conflict:

Answer 1

1. Functional
2. Dysfunctional

Question 2

5 ways to manage conflict

Answer 2

1. Accommodation approach
2. Avoiding approach
3. Collaboration/ cooperation approach
4. Competing approach
5. Compromising approach

Question 3

3 third party interventions to resolve conflict:

Answer 3

1. Workplace forums
   - only applicable if there’s 100 or more employees
   - they deal with Health and safety
   - new work methods that may lead to retrenchment and restructuring
   - job grading
   - criteria for merits and bonuses
   - education and training
   - if can’t be resolved referred to CCMA in writing
2. CCMA (commission for counselling, mediation and arbitration)
   - aim to prevent labour disputes to escalate into labour unrest
3. Trade unions