chapter 3 Flashcards
define a “leader”
a person who influences other people towards achievement of a vision or set of goals
Define a “manager”
a person who is been formally appointed to make decisions, allocate resources, and direct the activities of others.
What is the general consensus of an operational leader
evaluate the work of other employees, compare work results ot standards, and take corrective action as needed.
What is “leadership”
the ability to influence a group toward the acheivement of a vision or set of goals.
- informal/formal.
What is informal leadership
the ability to influence others to pursue unofficial goals that may or may not be in the organization’s best interest..
what is formal leadership?
the ability to influence others to pursue official organizational goals.
What is emotional intelligence (EI)
refers to a person’s ability to monitor and control their own emotionas and behavior in a complex social setting.
According to Daniel Goleman what are the 5 skills necessary to emotional intelligence.
self-awareness self-regulation motivation empathy social skills
Most behavioural theories of span 2 dimensions, 1- leaders concern for the technical or task aspects of a job, 2- leders attention to interpersonal relationship and need of employees. Therefore most theories of leadership hold that an effective leader is one who understands what 2 conceps?
- what needs to be done
2. how to get things done through people
Peter Drucker identified what common practices of effective leaders (7)
- ask “what needs to be done, and what is right for the enterprise”
- develop action plans
- take responsibility for decisions
- take responsibility for communicating
- see oppertunities rather than problems.
- they run productive meetings
- think “we” not “I”
Trust is an essential aspect of effective organizations. Define the term “trust”
refers to a belief in the integrity character or ability of others,
integrity: individual is honnest and truthful
character: cares about/supports other people
ability: individuals possession of the technical and interpersonal knowledge neccessary to get the job done.
What happens when there is trust between leaders and their followers?
- they take more risks
- share information
- work well in groups
- be productive
Trusst can be worked on. There are 6 areas that are essential for building trust. name them
- communication: disclose all and be honest.
- support
- respect: deligate based on their abilities
- fairness: rewards/punishment
- predictability: keep promisses
- competence
What is the action of “influence”
any attempt to direct the behaviour of followers.
- source: power
define power
the ability to direct the actions of others
define authority
the right to direct the actions of others
Power can be categorized into 5 types that are split across two subcategories: formal and personal power. what are the 5 types under the subcategories
- formal:
- legitimate power,
- reward power,
- coercive power - personal power:
- expert power,
- referent power
what is legitimate power
AKA: personal power
refers to the power that occurs solely because of a person’s superior position over others.
what is reward power?
the ability to grant rewards to those who comply with requests or commands
What is Coercive power?
the power to mete out punishments to those who disobey
What is Expert power?
a power that derives from the skills or expertise that an individual possess.
What is referent power?
arises when other identify with a person who has desirable resources or personal traits and comply solely on that basis.
- extends to emulation
Which powers tend to be more effective?
expert power and referent power since they bear a strong relationship to employee satisfaction and organiazational commitment.