Chapter 3 Flashcards
What are attitudes?
are evaluative statements – either
favorable or unfavorable – about objects, people,
or events.
What is cognitive dissonance?
is any incompatibility an
individual might perceive between two or more
attitudes or between behavior and attitudes.
What is job satisfaction?
A positive feeling about the job resulting from an
evaluation of its characteristics.
What is job involvement?
Degree of psychological identification with the job
where perceived performance is important to
self-worth.
What is psychological empowerment?
Belief in the degree of influence over one’s job,
competence, job meaningfulness, and
autonomy.
What is organizational commitment ?
Identifying with a particular organization and its
goals and wishing to maintain membership in the
organization.
Theoretical models propose that employees who
are committed will be less likely to engage in work
withdrawal even if they are dissatisfied, because
they have a sense of organizational loyalty.
What is Perceived Organizational Support (POS)?
Degree to which employees believe the
organization values their contribution and cares
about their well-being.
Higher when rewards are fair, employees are
involved in decision making, and supervisors are
seen as supportive.
High POS is related to higher OCBs and
performance.
Define employee engagement
The degree of involvement with, satisfaction with,
and enthusiasm for the job.
Engaged employees are passionate about their
work and company.
What is the main cause of job satisfaction?
Research shows that job satisfaction is correlated
with life satisfaction.
Pay influences job satisfaction only to a point.
Personality also plays a role in job satisfaction.
People who have positive core self-evaluations,
who believe in their inner worth and basic
competence, are more satisfied with their jobs
than those with negative core self-evaluations.
What is the myth of rationality?
Managers worked to make emotion-free
environments.
What are the six essential universal emotions?
Anger
Fear
Sadness
Happiness
Disgust
Surprise
Do emotions make us ethical?
Research on moral emotions questions the previous
belief that emotional decision making is based on
higher-level cognitive processes.
Our beliefs are shaped by our groups, resulting in an
unconscious feeling that our shared emotions are
“right.”
What are the sources of emotions and moods?
personality time of day day of the week weather stress social activities sleep exercise age sex
What is emotional disorder?
an employee’s expression of
organizationally desired emotions during
interpersonal transactions at work.
what is emotional dissonance?
occurs when employees
have to project one emotion while simultaneously
feeling another.
Can be very damaging and lead to burnout.
