Chapter 3 Flashcards

1
Q

Environmental Scanning

A

The process of collecting information about forces in the marketing environment.

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2
Q

Environmental Analysis

A

The process of assessing and interpreting the information gathered through environmental scanning.

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3
Q

Competition

A

Other organizations that market products that are similar to or can be substituted for a marketer’s products in the same geographic area.

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4
Q

Brand Competitors

A

Firms that market products with similar features and benefits to the same customers at similar prices.

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5
Q

Product Competitors

A

Firms that compete in the same product class but market products with different features, benefits, and prices.

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6
Q

Generic Competitors

A

Firms that provide very different products that solve the same problem or satisfy the same basic customer need.

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7
Q

Total Budget Competitors

A

Firms that compete for the limited financial resources of the same customers.

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8
Q

Monopoly

A

A competitive structure in which an organization offers a product that has no close substitutes, making that organization the sole source of supply.

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9
Q

Oligopoly

A

A competitive structure in which a few sellers control the supply of a large proportion of a product.

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10
Q

Monopolistic Competition

A

A competitive structure in which a firm has many potential competitors and tries to develop a marketing strategy to differentiate its product.

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11
Q

Pure Competition

A

A market structure characterized by an extremely large number of sellers, none strong enough to significantly influence price or supply.

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12
Q

Business Cycle

A

A pattern of economic fluctuations that has four stages: prosperity, recession, depression, and recovery.

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13
Q

Prosperity

A

A stage of the business cycle characterized by low unemployment, and relatively high total income, which together ensure high buying power (provided the inflation rate stays low).

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14
Q

Recession

A

A stage of the business cycle during which unemployment rises and total buying power declines, stifling both consumer and business spending.

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15
Q

Depression

A

A stage of the business cycle when unemployment is extremely high, wages are very low, total disposable income is at a minimum, and consumers lack confidence in the economy.

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16
Q

Recovery

A

A stage of the business cycle in which the economy moves from recession or depression toward prosperity.

17
Q

Buying Power

A

Resources, such as money, goods, and services, that can be traded in an exchange.

18
Q

Income

A

For an individual, the amount of money received through wages, rents, investments, pensions, and subsidy payments for a given period.

19
Q

Disposable Income

A

After-tax income.

20
Q

Discretionary Income

A

Disposable income available for spending and saving after an individual has purchased the basic necessities of food, clothing, and shelter.

21
Q

Wealth

A

The accumulation of past income, natural resources, and financial resources.

22
Q

Willingness to Spend

A

An inclination to buy because of expected satisfaction from a product, influenced by the ability to buy and numerous psychological and social forces.

23
Q

Federal Trade Commission (FTC)

A

An agency that regulates a variety of business practices and curbs false advertising, misleading pricing, and deceptive packaging and labeling.

24
Q

Better Business Bureau (BBB)

A

A system of nongovernmental, independent, local regulatory agencies supported by local businesses that helps settle problems between customers and specific business firms.

25
Q

National Advertising Review Board (NARB)

A

A self-regulatory unit that considers challenges to issues raised by the National Advertising Division (an arm of the Council of Better Business Bureaus) about an advertisement.

26
Q

Technology

A

The application of knowledge and tools to solve problems and perform tasks more efficiently.

27
Q

Sociocultural Forces

A

The influences in a society and its culture(s) that change people’s attitudes, beliefs, norms, customs, and lifestyles.

28
Q

Consumerism

A

Organized efforts by individuals, groups, and organizations to protect consumer’s rights.