Chapter 3 Flashcards
Criterion
Singular word for criteria.
Criteria
Standards used to help make evaluative judgements.
Conceptual criterion
The theoretical standard that researchers seek to understand.
Actual criterion
The operational or actual standard that researchers measure or assess. Often contrasted with conceptual criterion.
Criterion deficiency
The part of the conceptual criterion that is not measured by the acual criterion.
Criterion relevance
The degree of overlap or similarity between the actual criterion and the conceptual criterion.
Criterion contamination
The part of the actual criterion that is unrelated to the conceptual criterion.
Work analysis
A formal procedure by which the content of work is defined in terms of activities performed and attributes needed to perform the work.
Subject matter expert (SME)
A person knowledgeable about a topic who can serve as a qualified information source.
Task
The lowest level of analysis in the study of work; a basic component of work i.e. typing for a secretary
Position
A set of tasks performed by a single employee i.e. the position of a secretary is often represented by the tasks of typing, filing, and scheduling.
Job
A set of familiar positions in an organization.
Job familiy
A grouping of similar jobs in an organization.
Task-oriented procedure
A procedure or set of operations in work analysis designed to identify important or frequently performed tasks as a means of understanding the work performed.
Functional job analysis (FJA)
A method of work analysis that describes the content of jobs in terms of people, data, and things.
Worker-oriented procedure
A procedure or set of operations in work analysis designed to identify important or frequently utilized human attributes as a means of understanding the work performed.
KSAOs
Abbreviation; knowledge, skills, abilities, and other” characteristics. Often used in the context of work analysis.
Linkage analysis
A technique in work analysis that establishes the connection between the tasks performed and the human attributes needed to perform them.
Taxonomy
A classification of objects designed to enhance understanding of the objects being classified.
Position analysis questionnaire (PAQ)
A method of work analysis that assesses the content of jobs on the basis of approximately 200 items in the questionnaire.
Occupational information network (O*NET)
An online computer-based source of information about jobs.
Competency modeling
A process for determining the human characteristics i.e. competencies needed to perform successfully within an organization.
Objective performance criteria
A set of factors used to assess job performance that are (relatively) factual in character.
Subjective performance criteria
A set of factors used to assess job performance that are the product of someone’s i.e. supervisor, peer, customer judgement of these factors.
Deviant workplace behavior
A broad range of employee behaviors that are harmful to other employees or the organization.
Emotional labor
The requirement in some jobs that employees express emotions to customers or clients that are associated with enhanced performance in the job.
Adaptive behavior
A range of employee behaviors that enable them to increase their capacity to cope with organizational change.
Citizenship behavior
Employee behavior that transcends job performance and is directed to the overall welfare of the organization.
Dynamic performance criteria
Aspects of job performance (increase or decrease) over time.
