Chapter 3

Question 0

Criterion

Answer 0

Singular word for criteria.

Question 1

Criteria

Answer 1

Standards used to help make evaluative judgements.

Question 2

Conceptual criterion

Answer 2

The theoretical standard that researchers seek to understand.

Question 3

Actual criterion

Answer 3

The operational or actual standard that researchers measure or assess. Often contrasted with conceptual criterion.

Question 4

Criterion deficiency

Answer 4

The part of the conceptual criterion that is not measured by the acual criterion.

Question 5

Criterion relevance

Answer 5

The degree of overlap or similarity between the actual criterion and the conceptual criterion.

Question 6

Criterion contamination

Answer 6

The part of the actual criterion that is unrelated to the conceptual criterion.

Question 7

Work analysis

Answer 7

A formal procedure by which the content of work is defined in terms of activities performed and attributes needed to perform the work.

Question 8

Subject matter expert (SME)

Answer 8

A person knowledgeable about a topic who can serve as a qualified information source.

Question 9

Task

Answer 9

The lowest level of analysis in the study of work; a basic component of work i.e. typing for a secretary

Question 10

Position

Answer 10

A set of tasks performed by a single employee i.e. the position of a secretary is often represented by the tasks of typing, filing, and scheduling.

Question 11

Job

Answer 11

A set of familiar positions in an organization.

Question 12

Job familiy

Answer 12

A grouping of similar jobs in an organization.

Question 13

Task-oriented procedure

Answer 13

A procedure or set of operations in work analysis designed to identify important or frequently performed tasks as a means of understanding the work performed.

Question 14

Functional job analysis (FJA)

Answer 14

A method of work analysis that describes the content of jobs in terms of people, data, and things.

Question 15

Worker-oriented procedure

Answer 15

A procedure or set of operations in work analysis designed to identify important or frequently utilized human attributes as a means of understanding the work performed.

Question 16

KSAOs

Answer 16

Abbreviation; knowledge, skills, abilities, and other” characteristics. Often used in the context of work analysis.

Question 17

Linkage analysis

Answer 17

A technique in work analysis that establishes the connection between the tasks performed and the human attributes needed to perform them.

Question 18

Taxonomy

Answer 18

A classification of objects designed to enhance understanding of the objects being classified.

Question 19

Position analysis questionnaire (PAQ)

Answer 19

A method of work analysis that assesses the content of jobs on the basis of approximately 200 items in the questionnaire.

Question 20

Occupational information network (O*NET)

Answer 20

An online computer-based source of information about jobs.

Question 21

Competency modeling

Answer 21

A process for determining the human characteristics i.e. competencies needed to perform successfully within an organization.

Question 22

Objective performance criteria

Answer 22

A set of factors used to assess job performance that are (relatively) factual in character.

Question 23

Subjective performance criteria

Answer 23

A set of factors used to assess job performance that are the product of someone’s i.e. supervisor, peer, customer judgement of these factors.

Question 24

Deviant workplace behavior

Answer 24

A broad range of employee behaviors that are harmful to other employees or the organization.

Question 25

Emotional labor

Answer 25

The requirement in some jobs that employees express emotions to customers or clients that are associated with enhanced performance in the job.

Question 26

Adaptive behavior

Answer 26

A range of employee behaviors that enable them to increase their capacity to cope with organizational change.

Question 27

Citizenship behavior

Answer 27

Employee behavior that transcends job performance and is directed to the overall welfare of the organization.

Question 28

Dynamic performance criteria

Answer 28

Aspects of job performance (increase or decrease) over time.